Subaru Express Service Plus Consultant

MSX International; Ann Arbor (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

MSX International is seeking a field-based service consultant to lead assessment, installation and sustainment efforts for the Advanced Express Service Plus Program across dealer networks. You will train dealership staff, provide in-person follow-up, and ensure timely reporting and KPI tracking.

The role requires 7–10 years of aftermarket experience (retail tire/fast oil change a plus), strong communication skills, and willingness to travel up to 80%.

Qualifications

• Minimum 7–10 years of aftermarket experience.
• High school diploma or GED required; bachelor's degree preferred.
• OEM dealer contact experience is a plus.
• Strong communication and training delivery skills.
• Willingness to travel up to 80%.

Responsibilities

• Assess, install and sustain MSX Express Service Plus program at dealer sites.
• Train dealership staff and provide in-person follow-up support.
• Complete field reports and weekly expense submissions.
• Analyze dealer financials to develop action plans for improvement.
• Implement service advisor selling systems and process improvements.

Skills

Aftermarket experience

Dealership staff training

Data analysis

Customer relations

Verbal & written communication

Travel up to 80%

Training delivery

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

PowerPoint

Excel

Internet Explorer

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.

• Dealership staff training as outlined in theMSX Express Service program documentation
• Dealership In Person follow-up support
• Timely and comprehensive completion of Contact Reporting
• Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
• OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
• Timely completion and submission of field detail reports including communication log
• Weekly Expense reports submission
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
• Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and ExcelAbility to leverage relationships to identify and sell the business case for changeAnalyzing data from dealer financials and operational assessments to establish improvement action plansImplementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail levelAbility to understand, establish and implement effective metrics to keep dealerships focused on growth and ROIDemonstrated proficiency with PC applications in a Windows environmentAbility to train and utilize all aspects of Automotive Tire Sales and automotive service salesAbility to influence the sales personnel and technicians in the training processes and monitoring the resultsHighly motivatedSelf-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervisionExcellent verbal and written communication skillsMinimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)OEM dealer contact experience is a plusHigh school diploma or General Equivalency Diploma (GED) is requiredBachelor’s degree is preferredAdditional InformationMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.