Customer Support Specialist

Lodgify; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Lodgify, a leading company in the vacation rental industry, is looking for a Customer Support Specialist to enhance customer experience. This fully remote role requires expertise in troubleshooting and excellent communication skills, enabling you to help clients effectively use their innovative software. If you thrive in a fast-paced environment and enjoy problem-solving, join a diverse team committed to customer satisfaction and growth.

Benefits

Work from home

Expense coverage for computers & gadgets

Company-paid travel to yearly team-building events

Referral program with paid compensation

Qualifications

• Experience in technical customer support or a similar role.
• Strong communication skills in English, both verbal and written.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Provide top-tier support via phone, email, or chat.
• Troubleshoot and solve general technical issues related to the Lodgify platform.
• Report customer feedback and issues to relevant teams.

Skills

Communication

Troubleshooting

Customer Support

Attention to Detail

Tools

Zendesk

Intercom

Freshdesk

Job description

Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

Role Overview

At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote !

As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.

How will you make an impact?

• Provide top-tier support via phone, email, or chat.
• Ensure customer satisfaction by resolving issues promptly.
• Troubleshoot and solve general technical issues related to the Lodgify platform.
• Report customer feedback and issues to relevant teams and follow up as needed.
• Identify and document any software bugs or issues for continuous improvement.

What makes you a great fit?

• Experience in technical customer support or a similar role.
• Strong communication skills in English, both verbal and written.
• Patience, attention to detail, and a logical approach to problem-solving.
• Excellent troubleshooting skills with the ability to diagnose technical issues.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• A positive attitude and a strong sense of responsibility.
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
• Availability to work in weekends.
• Experience in the travel or hospitality industry is a plus!

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

The freedom to work from home.

Salary in EUR/USD!

️We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

Great culture & working environment with an international team of over 60 different nationalities.

Travel to our yearly team-buildingevents at company's expense.

Boost your earning potential with our referral program that offers paid compensation.

Dive into a career adventure with endless opportunities for growth and development.

Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English