Subaru Automotive Service Advisor

Phil Long Dealerships; Glenwood Springs (CO); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Phil Long Subaru of Glenwood Springs is seeking a Full Time Automotive Service Advisor in Glenwood Springs, CO. This onsite position engages directly with customers to understand their automotive needs and guide them through service options.

You will greet clients, create repair orders, present estimates, schedule services, and clearly communicate findings. A background in automotive service with strong communication is ideal; ASE certifications and a valid driver’s license are a plus.

Qualifications

• Associate's degree or equivalent experience in automotive service.
• Strong communication skills to convey complex information to customers and staff.
• ASE certifications and a valid driver’s license enhance qualifications.

Responsibilities

• Greet clients and listen attentively to automotive concerns.
• Assess service type and prepare repair orders; provide estimates for additional repairs.
• Advise on routine maintenance and identify mechanical issues through questioning or inspections.
• Prepare detailed work orders, communicate findings, and explain costs clearly.

Skills

Communication

Customer service

Problem-solving

Empathy

Education

Associate's degree or equivalent experience

Job description

Join Phil Long Subaru of Glenwood Springs as a Full Time Automotive Service Advisor and experience the thrill of a dynamic, customer-focused environment. Located in the heart of Glenwood Springs, CO 80905, this onsite position offers you the opportunity to engage directly with customers, solving their automotive needs and enhancing their service experience. With a competitive pay structure of $60,000 - $100,000 per year (base salary + commission) your hard work will be rewarded both financially and professionally.

You will thrive in a high-performance culture that emphasizes integrity and excellence while working alongside passionate team members. Every day will present new challenges, perfect for those with a problem-solving mindset and an empathetic approach. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Join us and be part of a team that values growth, energy, and customer-centric service, making every interaction a positive experience.

Are you excited about this Automotive Service Advisor job?

As a Main Shop Advisor at Phil Long Subaru of Glenwood Springs, you'll play a vital role in creating an exceptional customer experience by greeting clients warmly and attentively listening to their automotive concerns. You'll assess the type of service required, prepare repair orders, and provide estimates for additional repairs if needed. Your expertise will shine as you advise customers on routine maintenance and identify mechanical issues through thoughtful questioning or inspections.

You’ll prepare detailed work orders, communicate findings, and explain costs clearly, ensuring transparency at every step. Scheduling service appointments, handling complaints, and maintaining a clean and professional work area will be part of your daily responsibilities. Utilizing your problem-solving skills, you’ll connect with customers proactively, keeping them informed about their vehicle’s service status and reinforcing the importance of regular maintenance.

This role is perfect for those who thrive in a fast-paced, customer-centric environment while delivering excellence in automotive service.

Would you be a great Automotive Service Advisor?

To excel as a Main Shop Advisor at Phil Long Subaru of Glenwood Springs, you will need a combination of educational background and practical skills. An Associate's degree or equivalent experience in automotive service is ideal, along with strong communication skills to effectively convey complex information to customers and staff. Proficiency in reading and interpreting safety and maintenance documents is essential, as is the ability to write clear reports and instructions. Strong mathematical skills are crucial, as you will compute costs, estimates, and various measurements involving fractions and percentages.

Reasoning abilities are also vital; you must solve practical problems and interpret diverse instructions. Successful candidates will have excellent interpersonal skills, allowing them to handle customer inquiries and complaints with empathy. Additionally, possessing Automotive Service Excellence (ASE) certifications and a valid driver’s license will enhance your qualifications for this pivotal role in our dealership.

Will you join our team?

Salary: $60,000.00 - $100,000.00 per year