Stylist - Customer-Centric Brand Storyteller

Tapestry (Coach/Kate Spade); Troy (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Kate Spade New York in Troy, MI is seeking a energetic Retail Sales Associate to greet guests, share styling advice, and help customers create complete looks. You will drive sales with brand knowledge, maintain stockroom organization, and participate in omni/virtual selling.

The role requires a friendly team player who can handle nights and weekends and provide exceptional service. Prior retail experience and excellent communication are valued, as is willingness to learn and adapt in a

Qualifications

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Drive results through strong customer connections and storytelling.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Skills

Professional selling skills

Retail experience

Multitasking

Social media awareness

English proficiency

Tools

POS system

Job description

Kate Spade New York in Troy, MI is seeking a energetic Retail Sales Associate to greet guests, share styling advice, and help customers create complete looks. You will drive sales with brand knowledge, maintain stockroom organization, and participate in omni/virtual selling.

The role requires a friendly team player who can handle nights and weekends and provide exceptional service. Prior retail experience and excellent communication are valued, as is willingness to learn and adapt in a