Stylist

Chloé; Costa Mesa (CA); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Medical

Dental

Vision

HSA & FSA

401(k)

Job summary

Chloé is seeking a stylist in California to welcome guests and act as a trusted advisor, delivering exceptional service and building lasting client relationships. You will leverage clienteling tools, CRM data, and omnichannel services to grow sales while maintaining a luxurious store environment.

The role emphasizes brand standards, collaboration with colleagues, and active participation in trainings and commercial activities to achieve sales and CRM targets.

Qualifications

• Experience in luxury retail or high-end customer service recommended.
• Strong communication and relationship-building skills.
• Proven ability to meet or exceed sales KPIs.

Responsibilities

• Deliver exceptional customer service and build long-term client relationships.
• Engage with clients via CRM and clienteling tools to reach CRM targets.
• Maintain premium store appearance and proper BOH operations.
• Support omnichannel sales and participate in trainings and commercial activities.
• Gather and document client data and portfolio details for VICs/VVICs.

Skills

Customer service

CRM

Clienteling

Omnichannel selling

Relationship building

Sales KPI awareness

Team player

Tools

CRM software

Job description

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)


• Direct reports and business areas to cover


• Relationships:Clients/Co-workers/Management/Vendors


• Other tasks and duties as requested by manager. A Client Relationship Owner


• Delivers exceptional customer service and takes pride in developing long-term relationships


• Is aware of CRM targets and actively engages in all actions to reach them


• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe


• Consistently captures client data and takes notes of all qualitative information


• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance


• Uses all omnichannel services available to grow sales


• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them


• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO


• Consistently works to achieve given sales, KPIs and CRM targets


• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers


• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment


• Implements all guidelines related to store and BOH management and participates in inventories


• Supports after sales clients and follows up to ensure impeccable after sales service


• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $23-$26/hr

Salary will be determined based on relevant skills and experience.