Stylist

Chloé; Costa Mesa (CA); In loco; USD 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Health Savings Account

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer time off

Descrizione del lavoro

Richemont’s Chloe brand seeks a stylist in Costa Mesa to welcome guests, advise clients, and drive a premium in-store experience. You will cultivate relationships, use clienteling tools, and support omnichannel efforts to meet sales and CRM targets.

The role emphasizes outstanding customer service, relationship building, and collaboration with store teams, while maintaining a luxurious store environment and following Richemont standards.

Competenze

• Exceptional customer service mindset.
• Ability to develop long-term client relationships.
• Familiar with CRM targets and clienteling tools.

Mansioni

• Delivers exceptional customer service and builds long-term relationships with clients.
• Engages in CRM activities to reach targets.
• Utilizes omnichannel services to grow sales and achieve KPIs.
• Maintains store environment and supports after-sales service.
• Complies with Richemont policies and standards.

Descrizione del lavoro

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships:Clients/Co-workers/Management/Vendors
• Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

• We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range

$23-$26/hr

Salary will be determined based on relevant skills and experience.