Stylist

Chloé; Central Valley (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Wellness reimbursements

Employee assistance program

Volunteer days off

Job summary

Chloé is seeking a Chloe Stylist to welcome guests and advise clients as part of the Maison experience. You will build long-term client relationships, manage CRM targets, and execute personalized clienteling campaigns to drive sales in a luxury environment.

The role emphasizes delivering exceptional service, leveraging omnichannel tools, and maintaining a meticulously presented store with strong after-sales follow-up. Training and brand programs support ongoing growth.

Responsibilities

• Delivers exceptional customer service and develops long-term relationships
• Aware of CRM targets and acts to reach them
• Implements personalized outreach campaigns using clienteling tools
• Captures client data and notes qualitative information
• Knows portfolio of customers, especially VVICs and VICs
• Offers excellent customer service and drives sales
• Uses omnichannel services to grow sales
• Aware of store and individual sales and KPI targets; participates in activities to reach them
• Completes trainings and participates in commercial activities set by SM/ASM/HO
• Strives to achieve sales, KPI and CRM targets
• Aware of local trading environment and competitors’ activities
• Ensures impeccable store environment, BOH and grooming
• Informs SM/ASM of repairs to maintain a luxurious environment
• Implements guidelines for store and BOH; participates in inventories
• Supports after-sales customers and follows up for impeccable service
• Complies with Richemont policies and standards

Job description

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships: Clients/Co-workers/Management/Vendors
• Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range

$21-$24/hr. Salary will be determined based on relevant skills and experience.