Style Advisor: Elevate Customer Experience

H&M; Lancaster (Lancaster County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Staff discount card

HIP (Incentive Program)

Development opportunities

Job summary

H&M in the United States is seeking a Sales Advisor to deliver outstanding customer service and guide shoppers through the store. You will use fashion knowledge to share information, actively promote products, and support clean, organized displays on the sales floor and in back of house.

The role emphasizes teamwork, adaptability, and a proactive approach to meeting sales targets while representing the H&M brand positively in all customer interactions.

Qualifications

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and the omni experience.
• Promote and sell products to customers.
• Promote our Customer Loyalty App and in-store sustainability initiatives.
• Support with garment presentation, execution and maintain attractive merchandise displays.
• Ensure good stock levels with replenishment routines on sales floor.

Skills

Customer service

Sales experience

Fashion knowledge

Communication

Team collaboration

Job description

H&M in the United States is seeking a Sales Advisor to deliver outstanding customer service and guide shoppers through the store. You will use fashion knowledge to share information, actively promote products, and support clean, organized displays on the sales floor and in back of house.

The role emphasizes teamwork, adaptability, and a proactive approach to meeting sales targets while representing the H&M brand positively in all customer interactions.