Fashion Sales Advisor: Elevate Customer Experience

H&M; Southern Pines (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Staff discount

Comprehensive benefits

Career development opportunities

Job summary

H&M in the United States is seeking a Sales Advisor to deliver exceptional customer service, welcome and guide customers, and actively sell our fashion products. You will contribute to garment care, merchandising, and a clean store environment with a collaborative team. The role emphasizes fashion knowledge and an omni-channel experience.

The ideal candidate is customer‑focused, communicative, and motivated to drive sales, with a passion for fashion and teamwork in a dynamic retail setting.

Qualifications

• Experience in customer service or retail preferred.
• Passion for fashion and trends.
• Strong communication and teamwork.
• Able to engage customers and drive sales.

Responsibilities

• Provide excellent customer service and guide customers through the store, aiming to create an Omni experience where available.
• Engage with customers to understand needs and promote products.
• Educate customers on fashion trends, stories and product information.
• Promote the Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during all customer interactions and support sales targets with the store team.
• Maintain garment care, replenishment, stock accuracy, and tidy presentation on the sales floor and back of house.

Skills

Customer service

Sales

Fashion knowledge

Communication

Teamwork

Job description

H&M in the United States is seeking a Sales Advisor to deliver exceptional customer service, welcome and guide customers, and actively sell our fashion products. You will contribute to garment care, merchandising, and a clean store environment with a collaborative team. The role emphasizes fashion knowledge and an omni-channel experience.

The ideal candidate is customer‑focused, communicative, and motivated to drive sales, with a passion for fashion and teamwork in a dynamic retail setting.