Style Advisor

Massimo Dutti; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Massimo Dutti in New York seeks a brand ambassador to elevate the in-store experience and tailor customer journeys. You will lead the team on customer orientation, train staff, onboard new hires, and collaborate with store leadership to meet sales and service goals.

Focused on fashion knowledge and competitor awareness, you will use analytics tools to track KPIs and support the Experience program, while ensuring high standards of service and product presentation.

Qualifications

• Leads and inspires the team with knowledge of factors that affect in-store customer experience.
• Demonstrates a strong ability to train and communicate in an efficient and assertive manner.
• Knowledge of product line, fashion trends and local retail competitors.

Responsibilities

• Lead and inspire the team to improve the customer experience.
• Train and onboard new hires to ensure customer focus from day one.
• Organise and supervise staff training and onboarding processes.
• Support the General Manager and contribute to implementing the Experience programme.
• Monitor store KPIs using analytics tools to drive improvements.

Skills

Team leadership

Customer service

Staff training

Fashion knowledge

Communication skills

Tools

iPods for sales

Store Map

Power BI

Job description

Massimo Dutti was founded in 1985 and acquired by Inditex in 1991. Today, the brand has more than 643 stores across over 78 markets, with an online presence in 215 markets.

Since its founding, Massimo Dutti has continued to expand its collections, combining urban sophistication with casual, timeless style. The brand has established a international presence through its commitment to quality, design and elevated customer experiences.

Massimo Dutti designs and markets ready-to-wear collections, accessories, personal tailoring and fragrances.

PURPOSE

You are a brand ambassador. You attend to customer needs, collaborate with colleagues and support the achievement of store goals.

RESPONSIBILITIES

Responsible for working with the team on customer orientation with the goal of achieving an improved experience.

PROFILE

• Leads and inspires the team, with extensive knowledge of the factors that impact the in-store customer experience.
• Demonstrates a strong ability to train and communicate in an efficient and assertive manner.
• Is interested in and knowledgeable about the product line, fashion trends and competitors in the local retail market.

PEOPLE

• Detects staff development needs within the customer service area and proposes training opportunities together with other store managers.
• Organises and executes planned training for store staff.
• Is responsible for onboarding new hires and providing onboarding training, ensuring a customer-focused approach from the first day of the job.
• Transfers all the basic and necessary knowledge required for team members to perform their duties in the store.
• Organises and supervises the quality of Journal and Premier Vision training.
• Ensures Feel project implementation.
• Serves as the General Manager’s main support for the Experience programme.

CUSTOMER

• Offers customers specialised assistance by identifying and adapting to their needs using strong knowledge of fashion and styling.
• Proposes new strategies for improving customer service within the interaction and experience areas.
• Continuously supervises the customer service provided by the team and uses feedback as the primary tool for continuous improvement.
• Motivates the team to foster a positive customer service attitude.

TOOLS

• Is responsible for the effective use of iPods as a customer experience support tool, including orders and access to product information for customers.
• Uses analytics tools, including Store Map - Customer and Customer PowerBI, and tracks KPIs to improve the customer experience.