Style Advisor: Elevate Customer Experience & Team Training

Massimo Dutti; New York (NY); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Massimo Dutti in New York seeks a brand ambassador to elevate the in-store experience and tailor customer journeys. You will lead the team on customer orientation, train staff, onboard new hires, and collaborate with store leadership to meet sales and service goals.

Focused on fashion knowledge and competitor awareness, you will use analytics tools to track KPIs and support the Experience program, while ensuring high standards of service and product presentation.

Qualificações

• Leads and inspires the team with knowledge of factors that affect in-store customer experience.
• Demonstrates a strong ability to train and communicate in an efficient and assertive manner.
• Knowledge of product line, fashion trends and local retail competitors.

Responsabilidades

• Lead and inspire the team to improve the customer experience.
• Train and onboard new hires to ensure customer focus from day one.
• Organise and supervise staff training and onboarding processes.
• Support the General Manager and contribute to implementing the Experience programme.
• Monitor store KPIs using analytics tools to drive improvements.

Conhecimentos

Team leadership

Customer service

Staff training

Fashion knowledge

Communication skills

Ferramentas

iPods for sales

Store Map

Power BI

Descrição da oferta de emprego

Massimo Dutti in New York seeks a brand ambassador to elevate the in-store experience and tailor customer journeys. You will lead the team on customer orientation, train staff, onboard new hires, and collaborate with store leadership to meet sales and service goals.

Focused on fashion knowledge and competitor awareness, you will use analytics tools to track KPIs and support the Experience program, while ensuring high standards of service and product presentation.