Study Participant Outreach Specialist

Fortrea; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Fortrea in Daytona Beach seeks a detail-oriented customer service professional to handle inquiries about study participation. You will enter medical histories and demographics into a secure system, share study details with potential participants, and screen volunteers by calling them per study scripts.

Responsibilities include scheduling and confirming screening appointments, supporting new staff training, and ensuring information on the website and phone system stays current.

Qualifications

• Required: USA HS Diploma or equivalent.
• Required: EUROPE Educated to GCSE or 'O' level standard.
• Required: USA EUROPE Knowledgeable in computer programs (e.g. word processing). Strong attention to detail and high degree of accuracy. Strong written and verbal communication skills.

Responsibilities

• Answer and route calls from potential study participants.
• Enter medical history and demographics into the database.
• Communicate study information to potential participants.
• Screen participants via scripted phone conversations.
• Schedule and confirm screening appointments.
• Support training for new employees and maintain information accuracy.

Skills

Customer service

Attention to detail

Communication skills

Follow scripts

Education

USA HS Diploma

European GCSE or 'O' level

Tools

Word processing (MS Word)

Job description

Fortrea in Daytona Beach seeks a detail-oriented customer service professional to handle inquiries about study participation. You will enter medical histories and demographics into a secure system, share study details with potential participants, and screen volunteers by calling them per study scripts.

Responsibilities include scheduling and confirming screening appointments, supporting new staff training, and ensuring information on the website and phone system stays current.