Clinical Study Call Specialist

Fortrea; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Fortrea in Dallas is seeking a customer-facing professional to handle public inquiries about study participation and to schedule screening appointments. You will enter medical history and demographics into a computerized database, and communicate study information to potential participants.

Responsibilities include screening participants, coordinating with the recruitment team, and maintaining current information on the website and phone system.

Qualifications

• USA HS Diploma or equivalent.
• Europe educated to GCSE or 'O' level standard.
• Strong written and verbal communication; professional demeanor.

Responsibilities

• Handle calls from potential study participants and provide information.
• Enter medical history and demographics into the database.
• Communicate study information to participants.
• Screen participants by script and schedule visits.
• Confirm screenings and coordinate with recruitment.
• Assist in training and maintain accurate website/phone info.
• Respond to inquiries from Fortrea CRU email.
• Liaise with screening department for recruitment data.

Skills

Communication skills

Attention to detail

Professionalism

Follow scripts

Education

HS Diploma or equivalent

GCSE/'O' level (Europe)

Tools

Word processing

Job description

Fortrea in Dallas is seeking a customer-facing professional to handle public inquiries about study participation and to schedule screening appointments. You will enter medical history and demographics into a computerized database, and communicate study information to potential participants.

Responsibilities include screening participants, coordinating with the recruitment team, and maintaining current information on the website and phone system.