Guest Experience & Sales Champion

Chapter Aesthetic Studio; City of Rochester (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Growth opportunities

Collaborative team

People-first culture

Job summary

Chapter Aesthetic Studio in Pittsford, NY is seeking a passionate Guest Care Specialist who blends hospitality with consultative sales to guide guests toward personalized treatment plans. This Full-Time role emphasizes warm guest interactions, relationship building, and operational support at the front desk, with opportunities for growth in a collaborative studio network.

The position offers an hourly rate starting at $18+, plus monthly incentives, and access to team training in a modern studio

Qualifications

• 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment.
• Strong relationship-building and consultative sales skills.
• Friendly, outgoing personality with excellent communication and interpersonal abilities.
• Comfortable using scheduling systems, CRM platforms, and POS software.
• Organized, adaptable, and able to thrive in a fast-paced environment.
• High school diploma or equivalent required.
• Flexible availability including evenings and weekends.

Responsibilities

• Welcome guests with warmth, professionalism, and enthusiasm.
• Conduct consultations to understand guest goals and support personalized treatment recommendations.
• Educate guests on services, memberships, packages, retail products, and financing options.
• Drive sales performance through memberships, package sales, rebooking, and guest retention.
• Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty.
• Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing.
• Partner closely with clinical providers and studio leadership to ensure a seamless guest experience.
• Maintain accurate guest records within scheduling and CRM systems.
• Support studio events, promotions, and local marketing initiatives.
• Help maintain a clean, organized, and guest-ready studio environment.

Skills

Sales experience

Guest relations

Communication skills

Hospitality mindset

Education

High school diploma or equivalent

Tools

Scheduling systems

CRM platforms

POS software

Job description

Chapter Aesthetic Studio in Pittsford, NY is seeking a passionate Guest Care Specialist who blends hospitality with consultative sales to guide guests toward personalized treatment plans. This Full-Time role emphasizes warm guest interactions, relationship building, and operational support at the front desk, with opportunities for growth in a collaborative studio network.

The position offers an hourly rate starting at $18+, plus monthly incentives, and access to team training in a modern studio