Studio Operations & Hospitality Lead

Equinox; Dallas (TX); On-site; USD 60,000 - 64,000; Full time

Job summary

SoulCycle is seeking an Assistant Studio Manager to lead their studio and guide the studio team in delivering exceptional guest experiences. This role centers on hospitality, organization, and strong people skills to ensure daily operations run smoothly.

The successful candidate will embody SoulCycle values, manage staff, cultivate community partnerships, and uphold high standards of service and operations. Weekend availability and a passion for fitness are important to success in this role.

Qualifications

• Superior customer service and hospitality skills.
• Highly organized with ability to prioritize multiple tasks and meet deadlines.
• Clear communication with team members, clients, and management.
• Ability to work flexible/non-traditional hours including weekends.
• All employees available for peak holiday shifts.
• Personal passion for fitness and/or the SoulCycle brand.

Responsibilities

• Foster the SoulCycle community and culture in your studio.
• Set the weather in your studio to keep the team motivated.
• Build and foster relationships with instructors and local community.
• Identify and address conflicts within the studio.
• Acknowledge team wins and show gratitude.
• Be open to change within your studio and team.
• Provide in-the-moment support to riders and staff.
• Manage conflicts in high-pressure situations.
• Develop meaningful relationships with riders.
• Be an expert on studio operating procedures and policies.
• Develop schedules to ensure all processes are completed.
• Demonstrate a solution-oriented mindset within company standards.
• Develop and maintain checklists and schedules.
• Plan for projects and manage deadlines under pressure.
• Support business and retail goals for ridership and sales.

Skills

Customer service

Hospitality

Organization

Communication

Flexibility

Weekend availability

Job description

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

INTERPERSONAL SAVVY

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your studio team loves to come to work
• Build and foster relationships in your studio, with your instructors and local community
• Proactively identify and address conflicts within your studio
• Acknowledge your studio team’s wins and show gratitude
• Be open to, embrace and manage change within your studio and your studio team

CUSTOMER FOCUS

• Provide in the moment support to your team to ensure that all rider requests are addressed
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
• Confidently manage conflict in high pressure situations
• Develop meaningful relationships and connections with your studio’s riders

PROCESS MANAGEMENT

• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Develop and maintain schedules to ensure that all operating processes are completed
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation

ORGANIZING AND PLANNING

• Set priorities to ensure all deadlines are met
• Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
• Be future oriented with a strong ability to plan for projects
• Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
• Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
• Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
• Develop a holistic retail sales plan that encompasses your studio’s retail goals
• Work alongside the retail team to identify opportunities to grow your studio’s retail business

Qualifications

- Must have superior customer service and hospitality skills
- Must be highly organized with the ability to prioritize multiple tasks and meet deadline
- Strong ability to communicate clearly with team members, clients, and
management
- Must be able to work flexible/non-traditional hours including weekends

- All employees areexpected to be available to work peak holiday shifts.
- Personal passion for fitness and/or the SoulCycle brand is required

#LI-SC

Pay Transparency:$60K–$64K Annually

Additional Information

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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