Studio Operations Coordinator

Orangetheory - Franchise #0308; Covington (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fitness franchise is seeking a Studio Operations Coordinator to ensure operational excellence across multiple studios. The role involves managing equipment, vendor relationships, and studio processes. Ideal candidates are detail-oriented and possess strong communication skills. Join a dynamic team that values wellness and community engagement.

Benefits

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Qualifications

• 1-2 years of operations experience, ideally in a fitness setting.
• Knowledge of Orangetheory Fitness operations and familiarity with Empire IT systems.

Responsibilities

• Maintain smooth operations across Orangetheory Fitness studios.
• Handle all equipment, technology, and facility issues.
• Coordinate Event Sales Operations and manage order fulfillment.

Skills

Communication

Problem Solving

Organizational Skills

Education

Bachelor’s degree

Tools

FEXA

Brex

1Password

Job description

Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Studio Operations Coordinator

Position Summary:

The Studio Operations Coordinator will play a pivotal role in maintaining smooth operations

across Orangetheory Fitness studios. Their mission is operational excellence to ensure top quality

and production in the studios they oversee. This includes handling all equipment, technology, and

facility issues. This position requires the ability to develop strong relationships with outside

vendors, create internal processes that can be replicated across the entire company, and stay within

budget. The ideal candidate is detail-oriented, organized, and possesses strong communication

skills to ensure studio operations run efficiently. This role will report directly to the Director of

Facilities.

This position is on-site to various studios within the designated areas assigned to the Studio Operations Coordinator.

Personal Attributes:

• Detail oriented and well organized

• Solution-oriented

• Multi-tasker with minimal supervision.

• On-call availability due to the possibility of facility or IT issues needing to be resolved as

soon as possible

• Proven flexibility and willingness to handle various tasks independently and to meet

deadlines.

Role Responsibilities/Duties

• Review and update notes on all open FEXA tickets to monitor progress and resolution.

• Reconcile Brex transactions for studio expenses and ensure financial accuracy in

collaboration with Multi Unit Managers.

• Conduct check-in meetings with cleaning vendors to review service standards and

address any issues.

• Participate in facilities calls to provide updates and receive feedback on studio

maintenance.

• Refresh and organize retail displays to maintain visual appeal and promote pre-orders.

• Ensure lockbox codes are up-to-date in 1Password for secure access management.

• Submit detailed studio walkthrough reports to document and address any operational

issues.

• Inspect fire extinguishers for accessibility, charge status, and proper functionality.

• Verify that water shut-off valves are operational and accessible in case of emergency.• Check AED pads and batteries for expiration dates and proper working condition.

• Conduct emergency response training with staff to ensure preparedness.

• Maintain communication with Property Managers to update contact information and

strengthen relationships.

• Coordinate Event Sales Operations (ESO) and manage order fulfillment for studio events.

• Order retail merchandise as needed to maintain a consistent member and staff experience.

• Analyze current processes and look for improvements to maximize efficiency

Physical Demands:

• Physical requirements can vary. These must be reviewed with management. However, in

general, the position requires the following physical activities: Ability to lift a minimum

of 20 pounds to a maximum of 50 pounds unassisted; able to sit, stand, stoop, walk,

stretch, reach frequently; moderate range of body motions.

Qualifications:

• Knowledge of Orangetheory Fitness operations and familiarity with Empire IT systems.

• Have a Basic facility repair and maintenance experience • Strong organizational skills and attention to detail.

• Ability to manage multiple tasks and priorities effectively.

• Excellent communication and problem-solving abilities.

• Field experience in facilities and/or construction

• Proficiency with FEXA, Brex, and 1Password systems preferred.

Education Requirements:

• Bachelor’s degree

• 1-2 years of operations experience, ideally in a fitness setting.

Beyond The Paycheck

• Make lifelong friends with your team and members. Not only do we impact members’

lives with our workouts, but we also make an impact beyond the studio—we regularly

host classes to support important causes, participate in local runs & events, and work with

local charities.

• Medical, Dental, Vision, 401K, PTO

• Employee Referral Program – earn $250 for every employee you refer and retain to work

for Empire!

• Complimentary OTF classes and employee discounts on retail

• Empire cares about you—we offer access to free mental health counseling.

• Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork• Pre-tax commuter benefit plan to save on public transportation to/from work

Our Mission: To bring out your best life through inspiring, motivating and exceptional moments

Vision: To be the premier wellness portfolio that supercharges everyday life

Values: Happy, Hungry, Humble, Healthy & Human

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.