Studio Lead - Woodcliff Lake

JETSET Pilates®; North Bergen (NJ); On-site; USD 30,000 - 40,000; Part time

Job summary

JETSET Pilates® in North Bergen, New Jersey, is looking for dynamic Studio Leads to enhance client experiences and assist instructors effectively. Studio Leads are pivotal in providing exceptional service, engaging with clients, and maintaining a welcoming atmosphere.

The role includes answering questions, processing sales, and ensuring the studio remains clean and organized. Ideal candidates should possess strong customer service and sales skills, with a commitment to delivering the best experience possible.

Qualifications

• Exceptional customer service skills to provide a welcoming experience for clients.
• Strong communication skills to effectively assist clients and staff.
• Ability to sell memberships and packages proficiently.

Responsibilities

• Assist in delivering a high-quality fitness experience to all clients.
• Provide customer service, greet clients, manage check-ins and check-outs.
• Sell memberships and facilitate new sales using CRM.

Skills

Customer service skills

Communication skills

Sales skills

Organizational skills

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.