Studio Lead - Wayne

Jetsetpilates; Wayne (NJ); On-site; USD 20,664 - 30,307; Full time

Job summary

JetSET Pilates in Wayne, NJ is seeking a Studio Lead to greet clients, support instructors, and ensure a seamless front-desk experience. You will handle phones, emails, retail sales, and member check-ins with a focus on exceptional service.

As a Studio Lead you will recruit and retain clients, process memberships, maintain the studio’s cleanliness, and stay informed on policies and pricing to provide accurate information. Availability for mornings, evenings, and weekends is required.

Qualifications

• Excellent customer service is essential.
• Strong communication with clients and staff.
• Ability to multitask in a busy boutique studio.

Responsibilities

• Deliver boutique fitness experience to clients each time.
• Provide top-tier service to clients and visitors on arrival.
• Greet and check-in clients professionally; thank them on exit.
• Recruit and retain clients; address questions and concerns.
• Sell memberships and class packages in person, online, and by phone.
• Assist sales with CRM AXLE together with GM/Owner.
• Keep the studio clean and organized at all times.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Sales

Communication

Front desk

Tools

AXLE CRM

Job description

Studio Leads

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.