Studio Lead - Wayne

JETSET Pilates®; Wayne (NJ); Vor Ort; USD 35.000 - 45.000; Vollzeit

Zusammenfassung

JETSET Pilates® in Wayne, New Jersey is seeking a dynamic Studio Lead to provide exceptional service to clients while assisting instructors. The ideal candidate will build rapport with clients, answer phones, respond to emails, and complete sales accurately.

The role requires maintaining a clean studio, recruiting and retaining clients, and performing retail transactions. Studio Leads must be available for morning, evening, and weekend shifts.

Qualifikationen

• Experience in customer service and sales.
• Ability to communicate effectively with clients.
• Strong organizational skills to maintain studio environment.

Aufgaben

• Deliver exceptional boutique fitness experience to every client.
• Process retail sales and assist in maintaining cleanliness.
• Provide high levels of customer service to greet/check-in clients.

Kenntnisse

Customer service skills

Communication skills

Sales abilities

Tools

Client Relationship Manager (CRM)

Jobbeschreibung

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.