Studio Lead - NoHo

Jetsetpilates; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

JETSET Pilates seeks a Studio Lead to deliver exceptional client service, support instructors, and manage daily front desk operations. You will greet clients, handle inquiries, process sales, and ensure a welcoming environment across morning, evening, and weekend shifts.

The role emphasizes accurate retail transactions, CRM usage for memberships, and maintaining studio cleanliness and policy knowledge to assist current and prospective clients.

Qualifications

• Experience delivering excellent customer service in a retail or service setting.
• Ability to assist instructors and clients with a friendly, professional demeanor.
• Comfort with selling memberships and class packages in person or over the phone.

Responsibilities

• Assist clients and staff to create a welcoming boutique fitness environment.
• Answer phones, field questions, respond to emails, and process sales per standards.
• Greet and check-in clients, and thank them at departure, maintaining a positive vibe.
• Maintain a clean, organized front desk and lobby area; restock as needed.
• Assist instructors with opening/closing duties and stay current on pricing/policies.

Skills

Customer service

Retail sales

Phone handling

Communication

Tools

AXLE CRM

POS system

Job description

Studio Leads

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.