Studio IT Services Lead - End-User Tech & Support

Sony Interactive Entertainment; Santa Monica (CA); On-site; USD 133,300 - 166,600; Full time

Job summary

Sony Interactive Entertainment in Santa Monica, California is seeking an experienced IT Support Services Lead. You will oversee end-user support services and operations to deliver reliable, high-quality technology services for local and remote users.

The ideal candidate will have over 10 years in IT, including leadership experience, strong communication skills, and a passion for supporting creative teams. Responsibilities include managing the IT support team and enhancing service management practices.

Qualifications

• 10+ years of IT experience, including 3+ years in a Support Lead, Manager, or similar role.
• Experience supporting distributed Windows and Linux environments.
• Strong written and verbal communication, customer service, and documentation skills.

Responsibilities

• Lead and manage the performance of the IT Support team.
• Ensure timely, effective, and customer-focused support for users.
• Partner with IT and studio leadership to define support service roadmaps.

Skills

IT experience

Leadership

Customer service

Windows and Linux environments

Service management

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira Service Management

Microsoft 365

Slack

Zoom

Confluence

Job description

Sony Interactive Entertainment in Santa Monica, California is seeking an experienced IT Support Services Lead. You will oversee end-user support services and operations to deliver reliable, high-quality technology services for local and remote users.

The ideal candidate will have over 10 years in IT, including leadership experience, strong communication skills, and a passion for supporting creative teams. Responsibilities include managing the IT support team and enhancing service management practices.