Studio IT Support Specialist – On-Site for Gaming

Sony Playstation; Los Angeles (CA); On-site; USD 86,000 - 129,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Wellness program

Employee discounts

Bonus package

Job summary

Sony Interactive Entertainment (SIE) is seeking a Studio IT Support Specialist to provide comprehensive desktop and endpoint support in a fast-paced PlayStation environment. The candidate will maintain client hardware, software, and network services, while promoting strong relationships with internal teams.

The role emphasizes customer service, problem-solving, and coordinating with cross-functional teams. On-site daily in Playa Vista with potential on-call rotation and opportunities for growth.

Qualifications

• Provides helpdesk-level coverage and support for internal clients.
• Diagnoses and troubleshoots desktop, laptop, and network services.
• Escalates to appropriate personnel when needed.
• Documents standard operating procedures and service guidelines.

Responsibilities

• Provide first/second level support for workstation and mobile systems.
• Interface with end users to resolve incidents efficiently and document outcomes.
• Build direct relationships with business units as a support resource.

Skills

Windows OS

Microsoft Office

Adobe Creative Suite

Maya

Zbrush

Visual Studio

Customer service

Networking basics

Tools

NetApp

EMC

HDS

iSCSI

Job description

Sony Interactive Entertainment (SIE) is seeking a Studio IT Support Specialist to provide comprehensive desktop and endpoint support in a fast-paced PlayStation environment. The candidate will maintain client hardware, software, and network services, while promoting strong relationships with internal teams.

The role emphasizes customer service, problem-solving, and coordinating with cross-functional teams. On-site daily in Playa Vista with potential on-call rotation and opportunities for growth.