Studio IT Support Coordinator: Fast‑Paced Tech Help

Sony Interactive Entertainment Inc.; Bellevue (WA); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Sony Interactive Entertainment is seeking an IT Support Coordinator to support Bungie’s game infrastructure and staff, focusing on fast, accurate IT ticket resolution and customer service excellence.

You will triage tickets, balance workload, and act as the primary contact for service requests. The role emphasizes collaboration, documentation, and KPI reporting to continuously improve support quality.

Qualifications

• Must have excellent written and verbal communication skills.
• Experience in roles with direct customer contact (internal or external).
• Ability to learn quickly in a fast-paced, technical environment.

Responsibilities

• Coordinate with IT Support to balance workload.
• Monitor queues and ensure timely responses within SLA.
• Be the first point of contact for IT service requests and ticketing.
• Maintain documentation and update KPIs and dashboards.
• Escalate requests to appropriate teams as needed.

Skills

Organizational skills

Prioritization

Customer service

Communication

Team collaboration

Fast learner

Education

IT-related degree

Tools

Jira Service Management

Job description

Sony Interactive Entertainment is seeking an IT Support Coordinator to support Bungie’s game infrastructure and staff, focusing on fast, accurate IT ticket resolution and customer service excellence.

You will triage tickets, balance workload, and act as the primary contact for service requests. The role emphasizes collaboration, documentation, and KPI reporting to continuously improve support quality.