IT Support Coordinator - Studio IT & Jira Dashboards

PlayStation; Bellevue (WA); On-site; USD 50,000 - 69,000; Full time

Job summary

Sony Interactive Entertainment is seeking an IT Support Coordinator in Bellevue, WA to serve as the first contact for IT tickets, triage requests, and support staff with high‑level customer service. You will help balance workload, update dashboards, and coordinate with other teams to improve service delivery.

The role emphasizes strong communication, teamwork, and the ability to learn quickly in a fast‑paced tech environment, with base pay discussed hourly and benefits included.

Qualifications

• Experience in IT service/help desk environments.
• Strong written and oral communication.
• Experience with ticketing systems.
• Customer-facing roles preferred.

Responsibilities

• Triage and prioritize IT tickets from staff.
• Act as first point of contact for service requests.
• Coordinate with IT support to balance workload.
• Maintain documentation and update dashboards.
• Escalate issues to appropriate teams as needed.

Skills

Organizational skills

Customer service

Jira Service Management

Excellent communication

Team player

Learn quickly

Education

Degree in IT field

Tools

Jira Service Management

Job description

Sony Interactive Entertainment is seeking an IT Support Coordinator in Bellevue, WA to serve as the first contact for IT tickets, triage requests, and support staff with high‑level customer service. You will help balance workload, update dashboards, and coordinate with other teams to improve service delivery.

The role emphasizes strong communication, teamwork, and the ability to learn quickly in a fast‑paced tech environment, with base pay discussed hourly and benefits included.