IT Support Coordinator - Studio IT & Service Desk

Sony Playstation; Bellevue (WA); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Sony Interactive Entertainment is seeking an IT Support Coordinator to support the Studio IT services for Bungie collaboration. You will triage tickets, monitor queues, and be the first point of contact for internal customers, ensuring timely responses and clear communication.

The role emphasizes strong customer service, teamwork, and the ability to learn quickly in a fast-paced, technical environment. Based in Bellevue, WA, offering competitive hourly compensation and benefits.

Qualifications

• Must be able to handle a fast-paced, technically demanding environment.
• Experience supporting staff with high-end applications and IT infrastructure.
• Strong communication and customer-service orientation required.

Responsibilities

• Coordinate IT support with staff across disciplines.
• Monitor IT queues and ensure timely responses within SLA.
• Serve as the first point of contact for IT service requests.
• Document changes and updates for knowledge base.
• Escalate requests to appropriate teams when needed.
• Update KPI dashboards and generate Jira analytics.

Skills

Basic IT skills

Organizational skills

Quick learner

Written & verbal communication

Customer-facing experience

Team player

ITSM tooling (Jira)

Education

IT-related degree

CompTIA A+ Certification

Tools

Jira Service Management

Job description

Sony Interactive Entertainment is seeking an IT Support Coordinator to support the Studio IT services for Bungie collaboration. You will triage tickets, monitor queues, and be the first point of contact for internal customers, ensuring timely responses and clear communication.

The role emphasizes strong customer service, teamwork, and the ability to learn quickly in a fast-paced, technical environment. Based in Bellevue, WA, offering competitive hourly compensation and benefits.