Studio IT Support Lead - Endpoints & Platforms

Naughty Dog; Santa Monica (CA); On-site; USD 133,300 - 166,600; Full time

Job summary

Naughty Dog in Santa Monica is seeking an experienced IT Support Lead to manage the IT Support team. In this on-site role, you will ensure effective support for local and remote users, drive improvements in service management practices, and oversee enterprise applications.

The ideal candidate will have over 10 years of IT experience, including leadership in a technical environment. Join a team that values innovation in game development and supports the latest technologies.

Qualifications

• 10+ years of IT experience, including 3+ years in a leadership role.
• Experience with Windows and Linux environments.
• Strong organizational and documentation skills.

Responsibilities

• Lead and manage the IT Support team for operational excellence.
• Ensure timely, customer-focused support for users.
• Manage endpoint lifecycle and deployment processes.

Skills

IT experience

Support leadership

Windows environment support

Linux environment support

Service management platforms

Endpoint management

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Microsoft 365

Slack

Confluence

ServiceNow

Job description

Naughty Dog in Santa Monica is seeking an experienced IT Support Lead to manage the IT Support team. In this on-site role, you will ensure effective support for local and remote users, drive improvements in service management practices, and oversee enterprise applications.

The ideal candidate will have over 10 years of IT experience, including leadership in a technical environment. Join a team that values innovation in game development and supports the latest technologies.