IT Support Services Lead: End-User & Systems Ops

NAUGHTY DOG, LLC; Santa Monica (CA); On-site; USD 133,300 - 166,600; Full time

Benefits offered by this job

Annual bonus opportunities

Incentive plans

Job summary

Naughty Dog, LLC in Santa Monica is seeking an experienced IT Support Services Lead to oversee end-user support services. You will lead the support team and ensure high-quality tech services for both local and remote users.

The ideal candidate has decades of IT experience, strong leadership capabilities, and a passion for supporting game development teams. It's a chance to be part of a renowned studio while ensuring seamless operational processes.

Qualifications

• 10+ years of IT experience, including 3+ years in a leadership role.
• Experience with Windows and Linux environments.
• Strong written and verbal communication skills.

Responsibilities

• Lead and manage the IT Support team.
• Ensure high-quality support for local and remote users.
• Develop and improve service management practices.

Skills

IT experience

Customer service

Leadership

Communication

Service management platforms

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

ServiceNow

Microsoft 365

Linux

Job description

Naughty Dog, LLC in Santa Monica is seeking an experienced IT Support Services Lead to oversee end-user support services. You will lead the support team and ensure high-quality tech services for both local and remote users.

The ideal candidate has decades of IT experience, strong leadership capabilities, and a passion for supporting game development teams. It's a chance to be part of a renowned studio while ensuring seamless operational processes.