Lead Studio General Manager for Downtown Chicago Pilates

JETSET Pilates; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

JETSET Pilates General Managers lead the studio’s daily operations and development, ensuring alignment with brand standards and growth objectives. They teach and average 8 classes per week while being in-studio for at least 25 classes weekly, growing client base and maintaining high service levels.

This role requires strong leadership, relationship-building with local fitness communities, and accountability for studio performance across sales, retention, and payroll metrics.

Qualifications

• Strong leadership and people management skills required.
• Ability to manage studio operations, marketing, and customer service standards.
• Willingness to undergo JETSET Pilates training program and teach classes.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

Skills

Leadership

People management

Operations management

Customer service

Marketing

Job description

JETSET Pilates General Managers lead the studio’s daily operations and development, ensuring alignment with brand standards and growth objectives. They teach and average 8 classes per week while being in-studio for at least 25 classes weekly, growing client base and maintaining high service levels.

This role requires strong leadership, relationship-building with local fitness communities, and accountability for studio performance across sales, retention, and payroll metrics.