General Manager – North Side Chicago

Jetsetpilates; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Jetsetpilates is seeking a General Manager to lead studio operations in Chicago, driving growth and delivering an exceptional fitness experience. The role emphasizes relationship-building within the local wellness community and a commitment to the brand through the training program.

The General Manager will oversee scheduling, staff development, and performance metrics while ensuring high-quality customer service and efficient day-to-day studio management.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure their career growth.
• Drive studio performance on metrics such as number of classes, utilization, first visits, and memberships.

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, role modeling the qualities and attributes of an exceptional instructor, and expected to undergo the JETSET Pilates training program.

The role requires instructing an average of 8 classes per week and being present in the studio during class times for a minimum of 25 sessions each week. It is a multi‑faceted position responsible for all aspects of studio performance, growth, and people management, ensuring that every area of the business is fulfilled and driven toward achieving goals and continual growth.

Responsibilities

• Work closely with leadership to manage day‑to‑day operations of the studio and implement company‑wide strategies, policies, and procedures.
• Ensure delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio‑specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure their career growth.
• Drive studio performance on metrics such as number of classes, utilization, first visits, and memberships.