Studio Front Desk & Hospitality Associate

SoulCycle; Westport (CT); On-site; USD 20,664 - 27,552; Part time

Job summary

SoulCycle in Westport, Connecticut is seeking part-time employees who can offer high-level customer service and assist in daily studio tasks. Responsibilities include maintaining the studio's atmosphere and cleanliness, supporting instructors, and training new hires. Candidates must be adaptable in a fast-paced environment and possess strong communication and problem-solving skills. This role requires availability on weekends and peak holiday shifts.

Qualifications

• Must have customer service experience.
• Must have ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service experience

Ability to prioritize and multi-task

Initiative without direction

Excellent communication skills

Outstanding problem solving skills

Positive attitude

Friendly and professional etiquette

Superior organizational skills

Job description

SoulCycle in Westport, Connecticut is seeking part-time employees who can offer high-level customer service and assist in daily studio tasks. Responsibilities include maintaining the studio's atmosphere and cleanliness, supporting instructors, and training new hires. Candidates must be adaptable in a fast-paced environment and possess strong communication and problem-solving skills. This role requires availability on weekends and peak holiday shifts.