Studio Experience & Sales Lead

[solidcore]; New York (NY); On-site; USD 57,000 - 66,000; Full time

Benefits offered by this job

Bonus eligibility

Monthly cell phone stipend

401k with employer match

Health, dental, & vision insurance

Flexible PTO

Free drop-in classes

Job summary

[solidcore] in New York is seeking a passionate full-time Core Crew team member to support the Head Coach Community Manager. The role spans studio operations, client experience, sales, and coaching to deliver a best-in-class client experience with brand consistency.

You will lead daily studio operations, manage client communications, and help achieve monthly sales targets while coaching part-time staff and maintaining a clean, welcoming studio environment.

Qualifications

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills and careful attention to detail
• Must be willing to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• 2+ years sales and/or customer service experience preferred
• 1+ years coaching experience preferred
• MBO experience preferred
• Demonstrated leadership and/or team management experience preferred
• Passion for fitness, wellness, and the solidcore brand

Responsibilities

• Owning client experience CORE within the studio: welcoming clients by name and fostering community connections
• Provide operational leadership to Core Crew and coordinate daily priorities
• Manage studio communications and routine client-facing tasks (set-up accounts, scheduling, purchases)
• Interact with clients to assess needs and satisfaction
• Address client feedback and concerns promptly
• Notify management of employee or client concerns
• Report to Area Manager and help manage daily studio operations
• Keep clients informed about issues, events, and schedule changes
• Maintain knowledge of studio retail products and promotions
• Coordinate maintenance issues and ensure cleanliness and safety
• Set up celebrations for client milestones with coaches
• Educate clients on membership options and hit sales targets
• Drive revenue through proactive client engagement and follow-up
• Manage leads via sales platform, phone, and email
• Capitalize on in-studio opportunities and monthly targets
• Hire/train/manage part-time Core Crew if needed
• Coach Solidcore classes with a 5-class/week quota
• Oversee heated modality operations and towel service
• Maintain equipment, towels, mats, and cleaning protocols
• Uphold Solidcore values and lead by example

Skills

Interpersonal skills

Communication skills

Customer service

Organizational skills

Proactive/task-oriented

Stamina/standing duration

Sales experience

Coaching experience

Leadership/management

Brand passion

Education

High school education, some college preferred

Job description

[solidcore] in New York is seeking a passionate full-time Core Crew team member to support the Head Coach Community Manager. The role spans studio operations, client experience, sales, and coaching to deliver a best-in-class client experience with brand consistency.

You will lead daily studio operations, manage client communications, and help achieve monthly sales targets while coaching part-time staff and maintaining a clean, welcoming studio environment.