Studio Crew: Hospitality & Community Builder (Part-Time)

SoulCycle Inc.; Santa Monica (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

SoulCycle is hiring a part-time Studio Crew member in Santa Monica to deliver high‑level hospitality and personal connections for riders. You will help maintain a welcoming studio culture, support instructors, and participate in daily tasks to keep operations running smoothly.

Ideal candidates bring genuine care for people, prior customer service experience, and the ability to multi‑task in a fast-paced setting. Availability on peak holidays is expected.

Qualifications

• A love of the SoulCycle brand.
• An innate love for taking care of humans.
• Customer service experience.
• The ability to prioritize and multi‑task within a fast‑paced environment.
• An openness to receiving and delivering feedback.
• A natural inclination to complete tasks and perform duties without direction.
• A keen eye for detail.

Responsibilities

• Curate impeccable and personalized rider experiences through high‑level customer service and hospitality.
• Build community with riders so that you can anticipate their wants and needs.
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome.
• Provide support to instructors for class check‑in.
• Be willing and able to assist in all first aid situations.
• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality.
• Upsell class packs, renewal memberships, retail, shoes, and water.
• Drive studio goals through intentional selling.
• Maintain product knowledge for retail operations.
• Assist Studio Management with daily tasks and projects.
• Support with training and coaching new hires.
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie.
• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture.

Skills

Customer service

Hospitality

Multitasking

Attention to detail

People skills

Feedback oriented

Job description

SoulCycle is hiring a part-time Studio Crew member in Santa Monica to deliver high‑level hospitality and personal connections for riders. You will help maintain a welcoming studio culture, support instructors, and participate in daily tasks to keep operations running smoothly.

Ideal candidates bring genuine care for people, prior customer service experience, and the ability to multi‑task in a fast-paced setting. Availability on peak holidays is expected.