Studio Coordinator, Part- Time: Bryn Mawr Bryn Mawr, PA Studio Team · Part Time

OVME; Pennsylvania; Presencial; USD 21.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

EAP Resources

Employee Service Allowance

Retail Discount 50%

Friends and Family Discount

Referral Bonus

Wellhub Membership

Descripción de la vacante

OVME Bryn Mawr is seeking a Studio Coordinator (Part-Time) to be the first point of contact for clients, delivering exceptional service in a fast-paced studio setting. You will greet clients, manage appointments, handle payments, and support both clinical and administrative staff to ensure smooth operations.

The role requires strong communication, organization, and multitasking abilities, with a focus on privacy and client satisfaction.

Formación

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Ideal candidate can work Tue, Thu, Fri and rotate Thu/Fri/Sat.

Responsabilidades

• Create an unrivaled customer experience for all clients.
• Welcome clients with a warm, professional first impression.
• Provide outstanding customer service by handling inquiries, scheduling, and concerns promptly.
• Manage and coordinate the appointment booking system for accurate scheduling.
• Collect client information and maintain confidential medical history forms.
• Assist clients with forms and consent documents, explaining purpose.
• Handle phone calls, emails, and general inquiries on services, pricing, and policies.
• Keep front desk, waiting area, and product displays organized and welcoming.
• Process client payments and verify insurance information when applicable.
• Coordinate with clinical and administrative staff for smooth workflow.
• Collaborate with management to maintain office policies and procedures.
• Manage inventory of office supplies and place orders as needed.
• Stay knowledgeable about services, treatments, and promotions.
• Maintain client privacy and confidentiality per regulations.
• Assist with marketing efforts and gather client testimonials.
• Perform additional admin tasks as assigned.

Conocimientos

Communication

Customer service

Social media

Independent work

Team player

Ownership

Attention to detail

Organizational skills

Multitasking

Self-starter

Educación

Bachelor’s degree or comparable industry experience

Herramientas

CRM/Zenoti

Descripción del empleo

Studio Coordinator, Part- Time: Bryn Mawr

Department: Studio Team

Employment Type: Part Time

Location: Bryn Mawr, PA

Reporting To: Studio Manager

Description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Ideally looking for someone who can work T, Th, Friday and rotate Th, Fri and Saturday

Benefits

• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership