Studio Coordinator, Full - Time : Bethesda Bethesda, MD Studio Team · Full Time

OVME; Bethesda (MD); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

15 Days Paid Time Off

12 Paid Holidays

Medical, Dental, and Vision coverage

Disability, AD&D, and Life Insurance

401k Employer Match

Employee Assistance Program (EAP)

Employee Discounts

Referral Bonus

Resumo da oferta

OVME Bethesda is seeking a Studio Coordinator to deliver exceptional client service as the first point of contact. You will manage appointments, maintain a welcoming front desk, and coordinate with clinical and administrative staff to ensure efficient operations.

The role requires strong communication, multitasking abilities, and a professional demeanor to uphold OVME’s standards while supporting patient care and studio productivity. Availability Monday–Saturday is expected.

Qualificações

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Must be available Monday-Saturday 2-3 nights per week.

Responsabilidades

• Deliver exceptional client service and first-contact support.
• Welcome clients and manage onboarding process with a warm, professional demeanor.
• Schedule appointments and manage the booking system for studio resources.
• Process client payments and provide receipts while verifying information as needed.
• Maintain a clean, organized front desk and lobby area for a positive experience.
• Coordinate with clinical and administrative staff to ensure smooth workflow.
• Assist with marketing materials and gathering client testimonials.
• Maintain client privacy and confidentiality in accordance with regulations.

Conhecimentos

Customer service

Communication

Multitasking

Scheduling

Front desk

Teamwork

Privacy compliance

Social media

Formação académica

Bachelor’s degree or comparable industry experience

Descrição da oferta de emprego

Studio Coordinator, Full - Time : Bethesda

Department: Studio Team

Employment Type: Full Time

Location: Bethesda, MD

Reporting To: Studio Manager

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Must be available Monday-Saturday 2-3 nights per week

Benefits

• 15 Days Paid Time Off
• 12 Paid Holidays
• Medical, Dental, and Vision coverage
• Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
  • 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus