Studio Coordinator

Yardley Tattoo; Northern (KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits

401(k) with Match

Job summary

Yardley Tattoo is seeking a detail-oriented Administrative & Marketing Assistant to partner with the Owner in Yardley, PA. The role focuses on timely, clear communication for bookings and events, social media content and posting, and keeping the studio clean, organized, and stocked.

You will handle appointment inquiries, assist with deposits and pricing in Square, and help create engaging content for Instagram and other channels. This is a full-time on-site position with benefits included.

Qualifications

• Experience supporting an appointment-based, service business.
• Exceptional customer service skills and a professional demeanor.
• Highly organized with the ability to multitask and prioritize.
• Excellent written and oral communication skills.
• Proficiency with Gmail/Google Apps and social platforms.

Responsibilities

• Review incoming bookings and client inquiries using JotFrom.
• Coordinate pricing, availability, and deposits via phone, email and Square.
• Enter new client data in Square and book appointments within artists' availability.
• Capture studio content for posts and manage social media scheduling.
• Track inventory of artist supplies and ensure studio amenities are stocked.
• Maintain a clean, well-stocked studio and support weekly deep cleaning.

Skills

Customer service

Communication

Organizational skills

Multitasking

Proactive

Written communication

Discretion

Tools

Square Appointments

JotForm

Gmail/Google Apps

Canva

InShot

Instagram/Meta

TikTok

Job description

Department: Administration & Marketing
Reports to: Owner
Job Type: Full-Time
Location: Yardley, PA
Pay: $20/hour + Benefits + 401(k) with Match

YARDLEY TATTOO'S MISSION

Prioritize the client experience by combining personalized artistry with genuine care, ensuring every individual feels valued and confident in their skin.

Our values guide everything we do and help determine who we hire:

Client First - the client experience is at the core of all our decisions

Everyone Belongs - treat all in our community with equal kindness and respect

Bring Good Vibes - we choose optimism, focus on solutions, and lift others up

Show Up - demonstrate initiative and fully commit to every task from start to finish

POSITION OVERVIEW

The purpose of this role is to work directly with the Owner to ensure we can provide an exceptional experience for every client. This includes communicating promptly, clearly and kindly with artists and clients regarding appointment bookings and events, supporting social media content and posting needs, and maintaining a clean and well-stocked studio.

RESPONSIBILITIES

Booking Support

• Review incoming bookings and client inquiries utilizing JotFrom
• Obtain artist timing estimates for various projects
• Correspond with clients to provide pricing, availability, and deposit invoices via phone, email and Square
• Enter new client data in the Square customer directory
• Book appointments for consultations and tattoo sessions within artists’ availability using Square
• Organize client photos in Google Drive and appointment notes in Square to be saved with their appointments

Social Media Support

• Capture content in the studio and community that can be used for posts, reels and stories using iPhone
• Pitch and create content for posts, reels, and stories
• Post and/or schedule approved content to the studio’s social media accounts like Instagram/Facebook
• Track inventory of artist supplies at the start of each week
• Ensure complimentary client waters and treats are stocked as well as retail aftercare products
• Order and restock the above mentioned items as needed
• Provide a deeper clean on a weekly basis to maintain studio standards

How Success is Measured

• Maintain an organized calendar with zero overlap in client appointments, studio events or personal events
• Collect deposits and set appointment pricings in Square with zero billing errors
• Respond to booking and general inquiries within one business day
• Stock supply and product inventory with zero shortages

REQUIREMENTS

• Previous experience supporting an appointment-based, service business
• Passion for exceptional customer service
• Self-driven and proactive
• Highly organized with the ability to multitask and prioritize
• Excellent written and oral communication skills
• Respectful, and discrete with sensitive information
• Proficient with Gmail/Google Apps, Canva, Instagram/Meta
• Familiarity with Square Appointments, JotForm
• Experience with InShot (or similar editing apps) and TikTok is a plus
• Valid driver's license and reliable transportation for commuting and errand runs