Studio Coordinator

School of Rock Delco; Media (Delaware County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

School of Rock Delco is seeking a Studio Coordinator to lead front-of-house operations, student experience, and sales growth. You will be the first impression, work with leadership, instructors, students, and families to ensure smooth studio operations and drive enrollment.

This fast-paced, people-focused role requires energy, relationship-building, and the ability to balance sales, scheduling, and customer service while fostering a positive, organized front-of-house culture.

Qualifications

• 2+ years of experience in sales, customer service, hospitality, or front desk operations.
• Strong communication and relationship-building skills.
• High-energy, welcoming demeanor with ability to multitask.
• Passion for music and youth development is a plus.

Responsibilities

• Lead tours for prospective students and families with enthusiasm.
• Build relationships and confidently present School of Rock programs.
• Follow up on leads via phone, text, and email.
• Support enrollment goals and maintain CRM data.
• Assist with student onboarding, scheduling, and registration.
• Help create referral and community outreach opportunities.
• Manage front-of-house operations and daily scheduling.

Skills

Sales experience

Customer service

Front desk ops

Communication

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule

Why Work With Us?

At School of Rock, we are more than a music school — we are a performance-based community that transforms lives through music, mentorship, teamwork, and live performance. As one of the fastest-growing School of Rock locations worldwide, we are seeking a highly motivated, energetic, and relationship-driven Studio Coordinator to help lead our front-of-house operations, student experience, and sales growth.

This role is ideal for someone who thrives in a fast-paced environment, loves connecting with people, and is motivated by building relationships, growing enrollment, and creating an exceptional customer experience.

The Studio Coordinator serves as the first impression of the school and works closely with leadership, instructors, students, and families to ensure the studio operates smoothly while helping drive new student enrollment and retention.

What You’ll Do

Sales & Enrollment

• Lead tours for prospective students and families with enthusiasm and professionalism
• Build relationships with prospective customers and confidently present School of Rock programs
• Follow up on leads, inquiries, and trial students via phone, text, and email
• Support monthly enrollment and retention goals
• Maintain accurate customer and lead information in the CRM system
• Assist with student onboarding, scheduling, and registration
• Help create referral and community outreach opportunities

Customer Experience

• Create a welcoming, high-energy environment for students, families, and guests
• Greet students and parents promptly and professionally
• Provide exceptional customer service and proactively address questions or concerns
• Support student retention through strong communication and relationship-building
• Assist in creating a positive and organized front-of-house culture

Operations & Administration

• Manage complex lesson and rehearsal scheduling
• Assist with billing, account management, attendance, and administrative reporting
• Handle opening and closing procedures
• Maintain studio organization, cleanliness, and professionalism
• Support events, performances, marketing initiatives, and community partnerships
• Assist the General Manager with operational and administrative projects
• Ensure adherence to all School of Rock safety, supervision, and code of conduct policies

Leadership & Team Support

• Collaborate closely with instructors, show directors, and leadership teams
• Support communication between staff, students, and families
• Help maintain a strong team culture built on accountability, positivity, and professionalism
• Assist with onboarding and training new front desk staff as the school grows

What We’re Looking For

• 2+ years of experience in sales, customer service, hospitality, membership sales, retail management, admissions, or front desk operations
• Strong communication and relationship-building skills
• High-energy personality with a welcoming and outgoing demeanor
• Organized and detail-oriented with strong multitasking ability
• Comfortable working in a fast-paced, people-focused environment
• Ability to work independently while contributing positively to a team
• Professional problem-solving and conflict-resolution skills
• Passion for music, arts education, youth development, or community-building is a major plus

What Makes Someone Successful in This Role

• You love talking to people and building relationships
• You are energized by helping families find the right fit
• You enjoy balancing sales, operations, and customer experience
• You thrive in an active, community-driven environment
• You take initiative and solve problems proactively
• You are motivated by growth, goals, and team success

Benefits

• Bonus opportunities tied to enrollment and studio performance
• Opportunities for advancement and leadership growth
• Positive, music-filled work environment
• Flexible scheduling
• Employee discounts and program perks
• Opportunity to make a meaningful impact in students’ lives through music education

School of Rock is the original performance-based, interactive music school founded in 1998. With hundreds of schools worldwide, School of Rock helps students develop musical proficiency, confidence, teamwork, and life skills through performance-based music education.

We are proud to be an equal opportunity employer committed to creating an inclusive, supportive, and empowering workplace for all employees and students.