Studio Associate

Lucidmotors; Houston (TX); On-site; USD 23,866 - 33,992; Part time

Job summary

Lucidmotors is seeking a Studio Associate in Houston, Texas. The ideal candidate will be responsible for delivering exceptional, personalized customer interactions as well as conducting test drives with our electric vehicles.

The position requires strong communication skills, an empathy for customer needs, and a desire to work in a fast-paced environment. Flexible availability is essential as well as a curiosity about electric vehicles.

Qualifications

• Exceptional people skills including strong oral and written communication.
• Ability to deliver outstanding customer experiences in a fast-paced environment.
• Curiosity and passion about electric vehicles.

Responsibilities

• Be a critical Lucid Ambassador; the first point of engagement for guests.
• Welcome guests courteously and sincerely.
• Utilize Salesforce as CRM tool to manage customer interactions.
• Conduct test drives and ensure an exceptional experience.

Skills

People skills

Communication

Empathy

Customer experience

CRM familiarity

Active listening

Education

Bachelor's degree or equivalent

Job description

Studio Associate

As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized customer interactions.

Responsibilities

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
• Welcome guests in an engaging, courteous and sincere manner
• Demonstrate excitement and create intrigue about Lucid products
• Effectively gauge customer needs through personalized interactions and insightful questioning.
• Maintain and build a robust customer pipeline through disciplined practices.
• Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement.
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Take initiative to understand competitor models and packages in order to educate customer on why Lucid.
• Effectively communicate the benefits of Lucid products and being a member of the Lucid community.
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction.
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey.
• Manage and overcome customer challenges in a cordial and calm manner.
• Ensure all studio assets are presentable and consistent with the Lucid brand image.
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions.
• Remain available for ad‑hoc activities to improve studio operations and customer experiences.
• Support local marketing initiatives and events to build brand awareness.
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors.
• Assist with daily operations as needed.

Qualifications

• Completed, or working toward, Bachelor's degree or equivalent is preferred.
• Exceptional people skills including strong oral and written communication, empathy and active listening ability.
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
• Conscientious, responsible and reliable.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape.
• Comfortable operating in ambiguous retail environment.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Familiarity with CRM tools a plus.
• Flexible availability including extended holiday mall hours, holidays and weekends.
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire.

Base Pay (hourly):

$21 USD

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at [e-mail].

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

Recruitment Agencies

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.