Student Workforce Lead: Training & Frontline Service

Fowler College of Business at San Diego State University; San Diego (CA); On-site; USD 585,000 - 852,000; Full time

Benefits offered by this job

Generous time off

Tuition fee waiver

Health coverage

Job summary

San Diego State University is seeking a Student Workforce Coordinator to lead a team of student assistants delivering front-line service across in-person, phone, and email channels. You will recruit, train, and manage staff, align staffing with registration cycles, and develop training resources to improve customer experience.

The role emphasizes student talent development, policy communication, and cross-functional collaboration within the Office of the Registrar in a busy campus setting.

Qualifications

• Knowledge of office procedures, English grammar, and clear written communication.
• Ability to manage multiple priorities and apply policies where guidelines may not exist.
• Strong analytical and problem-solving skills to troubleshoot issues and improve service.
• Budget awareness and basic financial data analysis.
• Excellent written, verbal, and interpersonal communication skills.
• Experience managing student employee programs preferred.
• Experience maintaining chatbot systems and coordinating social media preferred.
• 1+ years in a high-volume university administrative setting preferred.
• Ability to interpret enrollment policies and procedures.

Responsibilities

• Recruit, onboard, train, coach, and develop student assistants to build customer service and professional skills.
• Coordinate daily workforce operations: scheduling, assignments, coverage, and staffing based on cycles and demand.
• Monitor performance and service trends to identify training needs and improvement opportunities.
• Develop and maintain training materials, procedures, and knowledge resources for consistent policy communication.
• Provide guidance on escalated inquiries and collaborate with Registrar units.

Skills

People management

Customer service

Communication

Analytical thinking

Budget awareness

Policy interpretation

Student employee programs

Education

High school diploma or equivalent

Tools

Office software

Chatbot systems

Social media coordination

Job description

San Diego State University is seeking a Student Workforce Coordinator to lead a team of student assistants delivering front-line service across in-person, phone, and email channels. You will recruit, train, and manage staff, align staffing with registration cycles, and develop training resources to improve customer experience.

The role emphasizes student talent development, policy communication, and cross-functional collaboration within the Office of the Registrar in a busy campus setting.