Student Worker IT

Dunwoody College of Technology; Dunwoody (GA); Hybrid; USD 18,604 - 26,497; Part time

Benefits offered by this job

Hybrid work arrangements

35+ days off per year

Employee-managed work focus

Job summary

Dunwoody College of Technology is looking for a part-time Student Worker - IT to provide technical support at their Service Desk. This role allows for hybrid work arrangements, offering a balance of on-campus and remote tasks. Candidates should be current students enrolled in a computer-related program and possess at least 1 year of technical support experience.

The position requires proficient communication and problem-solving skills, along with the ability to manage various IT requests and technical issues. Working hours can range between 17-25 hours weekly, with scheduling discussed during the interview.

Qualifications

• Current enrollment in a computer-related program at Dunwoody College of Technology.
• Minimum of 1 year of experience in a technical support position.
• Demonstrated proficiency in the maintenance and installation of personal computer hardware and software.

Responsibilities

• Maintain a record of all user requests in the service desk ticketing software.
• Provide computer and network technical support to users via ticketing system, telephone, and in-person.
• Recommend hardware and software upgrades.
• Set up, configure, and deploy computers.

Skills

Technical support

Excellent communication skills

Problem-solving

Computer training

Education

Current enrollment in a computer-related program

Job description

Job Details

Position Title: Student Worker - IT

Position Type: Part time

Remote: Yes

Salary Range: $16.37/ Hour

Job Shift: Morning/afternoon/evening (IT Service Desk hours: 7am-6:30pm)

Approximate Hours per Week: 17-25 hours

Number of Openings: 3

Schedule: To be discussed during interview

Start Date: To be discussed during interview

Only current Dunwoody students may apply.

Primary Duties

• Maintain a record of all user requests in the service desk ticketing software to track calls and establish metrics.
• Close service desk calls as they are completed.
• Provide computer and network technical support to users via ticketing system, telephone, and in‑person.
• Assist users with a variety of technical issues involving various platforms, operating systems, and applications.
• Open and close the IT Service Desk depending on the shifts.
• Recommend hardware and software upgrades to ensure users have current and functional technology.
• Provide moderate computer training to users to ensure an efficient and successful computing experience.
• Set up, configure, and deploy computers and officially authorized software to users.
• Respond to service desk calls within level‑of‑service guidelines and follow up with users as needed.
• Duplicate complex problems in the lab for elaborate setup when necessary, and work with senior support or engineering staff to resolve complex issues.
• Alert manager to unusual problems or problem trends as they occur.
• Perform maintenance tasks, including loading paper and toner for the printer fleet.
• Ensure digital signages around campus are functional.
• Perform duties under the direction of IT management according to best judgment, requesting assistance when necessary.
• Recognize that errors by this position may have high impact on user productivity and could result in loss of user data or missed deadlines.
• Use excellent verbal and written communication skills to efficiently resolve user requests and build effective client relationships.
• Complete administrative reports and other duties as required.

Qualifications

• Current enrollment in a computer‑related program at Dunwoody College of Technology or equivalent experience with computers.
• Ideal candidate is in the 1st or 2nd semester of their program.
• Minimum of 1 year of experience in a technical support position.
• Demonstrated proficiency in the maintenance and installation of personal computer hardware and software.
• Must be able to lift up to 40 lbs. safely.

Benefits

• Hybrid work arrangements, including on‑campus and remote.
• Emphasis on work‑life balance, including 35+ days off per year.
• Employee‑managed, results‑based work focus.
• Full suite of technology to support dynamic work environments.