Student Worker, Customer Support

ArcBest Corporation; Fort Smith (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

ArcBest is seeking a Student Worker in Customer Support to proactively monitor shipments and resolve issues, providing timely updates to customers and internal teams. The role blends communication, clerical duties, and problem-solving in a part-time schedule.

The position emphasizes adaptability, initiative, and strong phone and computer skills to support daily operations and a positive customer experience.

Qualifications

• Pursuing Bachelor's Degree is required.
• No prior experience is required.
• Basic competence in MS Office Outlook and related computer skills.

Responsibilities

• Communicate shipment status to internal and external customers.
• Find, recommend, and implement solutions to problems.
• Operate office machines such as photocopiers, fax machines, voicemail systems, and computers.
• Type, format, proofread, and edit correspondence and other documents using computers.
• Other duties and projects as assigned.

Skills

Phone skills

Listening

Computer proficiency

Education

Pursuing Bachelor's Degree

Tools

Microsoft Office Outlook

Job description

The Student Worker, Customer Support provides customer support by proactively monitoring ArcBest shipments and quickly resolving problems as they arise.

Responsibilities

• Communicate shipment status to both internal and external customers.
• Find, recommend, and implement solutions to problems.
• Operate office machines, such as photocopiers, facsimile machines, voice mail systems, and personal computers.
• Type, format, proofread, and edit correspondence and other documents using computers.
• Other duties and projects, as assigned.

Requirements

Education:

• Pursuing Bachelor's Degree, required

Experience

• No prior experience necessary

Computer Skills

• Basic competence in phone skills, listening, and computer programs like Microsoft Office Outlook.

Competencies

• Active Learning
• Flexibility and Adaptability
• Initiative
• Interpersonal Relationships
• Managing Multiple Priorities
• Problem Solving

Other Details

Work Hours

• This is a part time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across approximately 240 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.