Student Work-Study: Enrollment Services

Ivy Tech Community College; Kokomo (IN); On-site; USD 17,000 - 24,000; Part time

Job summary

Ivy Tech Community College is seeking a part-time Federal Work-Study student to support Enrollment Services in Kokomo. The role focuses on welcoming students, giving campus tours, and guiding visitors to essential resources.

The position also handles clerical tasks, event support, and outreach activities to promote enrollment services while gaining hands-on administrative experience. Work hours are flexible to fit class schedules.

Qualifications

• No prior experience required, though customer service or office support experience is a plus.

Responsibilities

• Greet students and visitors in a friendly and professional manner, providing excellent customer service.
• Giving tours to prospective students and sending personal notes to prospective students after tours.
• Direct students to appropriate resources or departments for additional academic or student support services.
• Maintain tidy and organized office spaces, ensuring all enrollment and admission materials are up to date and accessible.
• Prepare and distribute newsletters, flyers, or event announcements about enrollment events and services.
• Assist in mailing letters to prospective students, organizing and responding to returned mailings.
• Making campus visit packets.
• Help with the coordination of special projects, such as orientation sessions, advising fairs, or workshops on enrollment, academic planning, and transfer processes.
• Provide support for enrollment & admissions office outreach efforts, including creating promotional materials and managing event logistics.

Skills

Organizational skills

Interpersonal communication

Confidentiality

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Federal Work-Study positions are part-time positions hired each semester and are for current Ivy Tech students.
The Enrollment Services Work-Study is critical in supporting the Enrollment Services team and enhancing the overall student experience. This position is ideal for students who wish to develop strong administrative, communication, and customer service skills while contributing to the success of their peers. The Enrollment Services Work-Study will provide clerical and administrative support, assist with scheduling and organizing events, give tours of the campus, and help students navigate enrollment processes.

MAJOR RESPONSIBILITIES

• Student Support:
  • Greet students and visitors in a friendly and professional manner, providing excellent customer service.
  • Giving tours to prospective students and sending personal notes to prospective students after tours.
  • Direct students to appropriate resources or departments for additional academic or student support services.
• Office Organization & Clerical Tasks:
  • Maintain tidy and organized office spaces, ensuring all enrollment and admission materials are up to date and accessible.
  • Prepare and distribute newsletters, flyers, or event announcements about enrollment events and services.
  • Assist in Mailing letters to prospective students, organizing and responding to returned mailings.
  • Making campus visit packets.
• Special Projects & Event Support:
  • Help with the coordination of special projects, such as orientation sessions, advising fairs, or workshops on enrollment, academic planning, and transfer processes.
  • Provide support for enrollment & admissions office outreach efforts, including creating promotional materials and managing event logistics.

Qualifications:

• Experience:
  • No prior experience is required, though customer service or office support experience is a plus.
• Skills:
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal and communication skills, with a positive and approachable attitude.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to maintain confidentiality and handle sensitive student information.
• Personal Attributes:
  • Friendly, professional, and customer service oriented.
  • Reliable and punctual with strong time management skills.
  • Willingness to learn about advising processes
  • Ability to work independently and as part of a team in a dynamic, fast-paced environment.

Working Conditions:

• This is a part-time, work-study position for students currently enrolled in the college.
• Work hours are flexible, typically during office hours 8:00 AM to 5:00 PM, (Monday through Friday). We will work around your class schedule.

Starting Salary Range: $15.00 per hour

Classification: Work Study

Minimum Federal Work Study Qualifications:

• Must have a high school diploma or GED.
• Student must have completed current FAFSA on file demonstrating financial need.
• Currently enrolled in a minimum of 6 credit hours of eligible courses.
• Maintain an aid-eligible Satisfactory Academic Progress (SAP) status.
• Student cannot have any incomplete financial aid requirements.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.