Student Wellness Front Desk Coordinator

CSU; Iowa (LA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Premium benefits package

Vacation, medical, dental, and vision

Life insurance

15 paid holidays

Job summary

Cal Poly Humboldt is hiring a Receptionist for a 10/12 month position in the Counseling and Psychology Services Department. The role reports to the CAPS Director and involves front-desk duties, appointment scheduling, EMR data entry, and student support across CAPS services.

The position offers a full-time, benefited, non-exempt, 10-month pay plan with a comprehensive benefits package and paid holidays. Starting salary aligns with CSU scales and internal equity.

Qualifications

• Entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
• Working knowledge of English grammar, spelling, and punctuation.

Responsibilities

• First point of contact with the public, face-to-face, over the telephone, or via email providing them with departmental information and guidance.
• Maintain confidentiality at all times.
• Receive and direct incoming calls appropriately, and take complete messages for call-backs. Manage the CAPS phone lines as first point of contact.
• Schedule, reschedule, cancel, & confirm client appointments, entering pertinent information into our EMR and maintaining their basic information as necessary.
• Check-in clients for appointments.
• Assist students with filling out health forms on tablets and upload forms into their electronic files.
• Explain our no-show policy to clients.
• Assist clients in completing requests to release psychotherapy records.
• Provide general clerical assistance to the CAPS director, office coordinator, staff/faculty and practicum students.

Job description

Cal Poly Humboldt is hiring a Receptionist for a 10/12 month position in the Counseling and Psychology Services Department. The role reports to the CAPS Director and involves front-desk duties, appointment scheduling, EMR data entry, and student support across CAPS services.

The position offers a full-time, benefited, non-exempt, 10-month pay plan with a comprehensive benefits package and paid holidays. Starting salary aligns with CSU scales and internal equity.