Receptionist

CSU; Iowa (LA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Premium benefits package

Vacation, medical, dental, and vision

Life insurance

15 paid holidays

Job summary

Cal Poly Humboldt is hiring a Receptionist for a 10/12 month position in the Counseling and Psychology Services Department. The role reports to the CAPS Director and involves front-desk duties, appointment scheduling, EMR data entry, and student support across CAPS services.

The position offers a full-time, benefited, non-exempt, 10-month pay plan with a comprehensive benefits package and paid holidays. Starting salary aligns with CSU scales and internal equity.

Qualifications

• Entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
• Working knowledge of English grammar, spelling, and punctuation.

Responsibilities

• First point of contact with the public, face-to-face, over the telephone, or via email providing them with departmental information and guidance.
• Maintain confidentiality at all times.
• Receive and direct incoming calls appropriately, and take complete messages for call-backs. Manage the CAPS phone lines as first point of contact.
• Schedule, reschedule, cancel, & confirm client appointments, entering pertinent information into our EMR and maintaining their basic information as necessary.
• Check-in clients for appointments.
• Assist students with filling out health forms on tablets and upload forms into their electronic files.
• Explain our no-show policy to clients.
• Assist clients in completing requests to release psychotherapy records.
• Provide general clerical assistance to the CAPS director, office coordinator, staff/faculty and practicum students.

Job description

Receptionist - 10/12

Counseling and Psychology Services Department

560601

Close Date: 09/20/2026

10/12 Month Position

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands‑on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands‑on learning, inspired teaching, ground‑breaking research, and thought‑provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down‑to‑earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. As part of the California State University (CSU) system, Cal Poly Humboldt is part of one of the nation’s largest and most impactful public university systems, where education, innovation, and service create meaningful change for California and beyond. See what it’s like to work at the CSU—watch our video and imagine your future at Cal Poly Humboldt.

(Job #560601) Administrative Support Assistant II 10/12, Receptionist, CSU Classification Salary Range: $2,971 – $4,243 per month (Step 1- Step 19), Anticipated Hiring Range: $2,942 - $3,280 per month (Step 1-6). Final salary placement is commensurate with experience, internal equity, and budget considerations.

This is a, full‑time, benefited, non‑exempt, 10‑month pay plan (work 10 months of the year with pay and benefits over 12 months) permanent position with a one‑year probationary period in Counseling and Psychology services Department.

This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre‑tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 15 paid holidays per year. Additional benefits information can be found at https://www.humboldt.edu/hr/employee-benefits.

Position Summary:

Under the general supervision of the Counseling Center Director the incumbent will perform a variety of general office clerical and reception related duties in support of Student Health and Wellbeing Services, with a primary assignment within Counseling & Psychological Services.

Key Responsibilities:

First points of contact: 50%

• First point of contact with the public, face‑to‑face, over the telephone, or via email providing them with departmental information and guidance.
• Maintain confidentiality at all times.
• Receive and direct incoming calls appropriately, and take complete messages for call‑backs. Manage the CAPS phone lines as first point of contact.
• Schedule, reschedule, cancel, & confirm client appointments, entering pertinent information into our EMR (electronic health record/scheduling systems) and maintaining their basic information as necessary. Notify providers of changes in appointment status when appropriate. This includes handling the scheduling needs for our practicum students at our CAPS BSS office, and psychiatry appointments, whether in person or through telehealth.
• Check‑in clients for appointments.
• Assist students with filling out health forms on tablets as needed and upload forms into their electronic files in our EMR.
• Explain our no‑show policy to clients.
• Stay abreast of current CAPS groups and inform interested students about groups and procedures before joining a group.
• Assist clients in completing requests to release psychotherapy records.
• Provide general guidance and basic leadership to student assistants when necessary.
• Request temporary parking permits for visitors as needed.

Clerical Duties – 15%

• Receive and distribute departmental mail.
• Scan and import files into our EMR.
• Make photocopies, handle phone calls, and perform other reception tasks for staff as needed.
• Must be flexible with work hours and may be required to cover some evening hours.
• Maintain bulletin boards with up‑to‑date information.
• Assist in opening and closing of the office and assuring that any confidential material is secure.
• Stay abreast of CAPS website and of upcoming outreach and psycho‑educational workshops to best inform the public.
• Basic cleaning and organization of front desk and waiting room area.
• Provide general clerical assistance to the CAPS director, office coordinator, staff/faculty and practicum students.
• Assist with special projects, such as keeping social media avenues (Instagram, TikTok) up to date.
• Knowledge of procedures in Student Health & Counseling (SHC) in order to provide general clerical assistance within the medical realm as needed and to coordinate care with the medical front office receptionists

Crisis Screening – 15%

• Calmly and with sound judgment, screen counseling crisis contacts which can involve students as well as distraught parents, University Police, faculty and staff.
• Appropriately schedule student in crisis for appointment as necessary.
• Notify clinicians & CAPS Director of current crisis situation and if necessary, notify University Police Department for support.
• Be aware of and follow established policy for handling emergency situations reported by telephone or in person.

Publicity – 10%

• Support the coordination of the group marketing program with input from staff therapists. Large part of the group program involves the room scheduling for each group session (using 25Live, our EMR / Google Calendars, etc.)
• Responsible for the production and circulation of professional quality posters, brochures, bookmarks, handouts, etc.
• Provide CAPS staff, including practicum students at the BSS site, with a master list of all offered groups along with the locations, times and details. Responsible for keeping the master list up to date.
• Advertising of CAPS groups and other services on social media sites, throughout campus, etc.
• Provides guidance and information in response to outside inquiries, including Cal Poly Humboldt staff, faculty, and administrators, vendors, students, and parents.
• Knowledge, Skills, and Abilities Associated with this Position Include:

Additional Administrative Tasks – 5%

• Process the Counseling Evaluations project under the lead of the Office Coordinator. Including, but not limited to, aiding clients in completing evaluations, sorting and scoring the evaluations as needed and creating evaluation results documents for the counselors and directors use.
• Providing extra support and guidance to the Practicum Students at the BSS site, including but not limited to: additional notifications of scheduling adjustments, acting as initial liaison between practicum students and SHC staff clinicians for scheduling of shadows, aiding the practicum students on office processes beyond the counseling scope (e.g. electronic referrals between the medical, and counseling teams)
• Assist in the Peer Review project by gathering and tallying each counselors peer review summaries for the CAPS directors review.
• Special projects as requested.

Other duties as assigned – 5%

Minimum Qualifications:

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills.

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Knowledge, Skills and Abilities:

Working knowledge of English grammar, spelling, and punctuation.

Ability to use standard office equipment.

Fundamental writing and presentation skills to effectively communicate standard information

Ability to respond to routine inquiries and explain standard policies and procedures to others.

Experience to be proficient in performing most or all work assignments.

General working knowledge of applicable university infrastructure, policies, and procedures.

Thorough knowledge of office methods, procedures, and practices.

Fluency in using standard office software packages.

Thorough knowledge of English grammar, punctuation, and spelling.

Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies.

Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.

Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.

Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills.

Demonstrated competence in effectively presenting standard information in writing.

Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.

As Related to Major Responsibilities;

Ability to effectively communicate with a diverse population. As related to the major responsibilities for this position:

Basic knowledge of medical terminology.

Ability to use medical office software, including complex electronic medical records (EMR) system.

Preferred Qualifications:

• One (1) year of full‑time employment performing similar range of duties to those described above is preferred.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly Humboldt is a diverse community... ...

Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code: [ 1030 ]
Publication Date: [09/04/2026]

Advertised: Sep 04 2026 Pacific Daylight Time
Applications close: Sep 20 2026 Pacific Daylight Time