Student Tutoring Scheduler & Learning Support

Tri--county-Technical-College; Pendleton (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Tri-County Technical College in Pendleton, SC is seeking a Tutoring Services Scheduling Assistant to serve as the primary on-site contact for students in the Learning Commons, handling appointments, inquiries, and paper submissions with discretion.

You will schedule sessions, check in students, direct traffic to tutors, and support Learning Commons staff with data entry and policy interpretation, contributing to a welcoming, efficient tutoring environment.

Qualifications

• Ability to communicate clearly with diverse student populations.
• Excellent customer service skills.
• Comfortable working independently and with a team within established policies.
• Comfortable using online tools and communicating in an online environment.
• Ability to prioritize tasks and balance competing priorities.

Responsibilities

• Answers tutoring services questions face-to-face, on the phone, and through e-mail in an efficient and courteous manner.
• Assists students in scheduling tutoring sessions and checking in for appointments.
• Directs tutoring services traffic by leading students to their tutors.
• Interprets tutoring services policies and procedures to students.
• Supports Learning Commons Director, Learning Strategist, and other staff with project support as needed.
• Monitors and maintains the tutoring services area and online tutoring referrals via email and early alert system.
• Maintains scheduler shifts and coordinates with tutors and students when appointments are canceled or amended.
• Enters interactions and appointments and maintains data for improved service delivery.

Skills

Customer service

Clear communication

Independent and team work

Technology proficiency

Scheduling appointments

Job description

Tri-County Technical College in Pendleton, SC is seeking a Tutoring Services Scheduling Assistant to serve as the primary on-site contact for students in the Learning Commons, handling appointments, inquiries, and paper submissions with discretion.

You will schedule sessions, check in students, direct traffic to tutors, and support Learning Commons staff with data entry and policy interpretation, contributing to a welcoming, efficient tutoring environment.