Student Transport Liaison: Parent & School Concierge

Lever, Inc.; Rockford (IL); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Holidays

Vacation

Job summary

Zūm Services, Inc. in Rockford, IL is seeking a dedicated Customer Service Liaison to manage communications between parents, schools and drivers, ensuring a seamless student transportation experience. The role requires strong interpersonal skills, attention to detail, and the ability to handle inquiries under pressure.

It is primarily office-based with a split residency. You will coordinate routes, schedules, disruptions, emergencies, and maintain accurate records while upholding company

Qualifications

• Experience in customer service or liaison roles.
• Strong interpersonal and communication skills.
• Attention to detail and problem-solving under pressure.

Responsibilities

• Serve as a single point of contact between parents, schools and drivers regarding transportation inquiries.
• Provide information on bus routes, schedules, and service disruptions.
• Coordinate with school administrators to address transportation needs and resolve issues promptly.
• Collaborate with dispatchers and drivers on routes and on-time arrivals.
• Manage complaints professionally and pursue satisfactory resolutions.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Assist in coordinating transportation for special events when needed.
• Support in emergencies or incidents involving buses and communicate with relevant parties.

Skills

Customer service

Communication

Job description

Zūm Services, Inc. in Rockford, IL is seeking a dedicated Customer Service Liaison to manage communications between parents, schools and drivers, ensuring a seamless student transportation experience. The role requires strong interpersonal skills, attention to detail, and the ability to handle inquiries under pressure.

It is primarily office-based with a split residency. You will coordinate routes, schedules, disruptions, emergencies, and maintain accurate records while upholding company