Student Transportation Liaison: Service & Communications

Zūm Services, Inc.; Rockford (IL); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holidays

Vacation

Job summary

Zūm Services, Inc. is seeking a dedicated Customer Service Liaison to manage communications between parents, schools, and drivers to ensure a seamless student transportation experience. You will work primarily from the Office of Student Transportation with a split residency.

The role requires strong interpersonal abilities, attention to detail, and the capacity to handle inquiries efficiently, even under stressful conditions. Join a team committed to reliable, safe student travel in Rockford.

Qualifications

• Strong interpersonal skills and attention to detail.
• Ability to handle various customer inquiries calmly, even under stress.
• Excellent communication with parents, schools and drivers.

Responsibilities

• Serve as the point of contact between Rockford Public Schools Transportation Division and Zūm services.
• Interact with parents, schools, and drivers regarding transportation inquiries and concerns.
• Provide information on bus routes, schedules, and service disruptions or changes.

Skills

Interpersonal skills

Customer service

Attention to detail

Job description

Zūm Services, Inc. is seeking a dedicated Customer Service Liaison to manage communications between parents, schools, and drivers to ensure a seamless student transportation experience. You will work primarily from the Office of Student Transportation with a split residency.

The role requires strong interpersonal abilities, attention to detail, and the capacity to handle inquiries efficiently, even under stressful conditions. Join a team committed to reliable, safe student travel in Rockford.