Student System Support Technician

Sdccdjobs

San Diego (CA)

On-site

USD 54,000 - 65,000

Full time

16 hours ago

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Benefits offered by this job

Excellent benefits

Job summary

San Diego Community College District is seeking a Student System Support Technician in the Educational Services Division’s District Student Services department. This on‑site role supports the student information ecosystem, requiring careful data handling, report generation, and adherence to policies.

Hours are standard weekdays, with Overtime possible under shift patterns. Ideal candidates will work well in a team, communicate clearly, and manage organizational systems to meet tight deadlines.

Qualifications

Teamwork in a collaborative environment with strong communication.
Ability to multi‑task, maintain accurate files, and prepare reports.
Knowledge of financial aid processes in higher education settings.
Ability to interpret rules, policies, and procedures for students.
Ability to work independently with minimal direction.
Ability to develop organizational systems to meet schedules.
Familiarity with PeopleSoft, Colleague, or Banner.
Two to three years of experience interpreting and applying rules in student services.

Skills

Teamwork

Communication skills

Organizational skills

Independent work

Data reporting

Tools

PeopleSoft

Colleague

Banner

Job description

Please see Special Instructions for more details.

Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.

We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.

Complete online application;
Cover letter as it relates to the position;
Resume; AND,
Three (3) professional references listed within the application.
New employees will begin on Step E ($5,350.77).
Salary negotiation is not allowed.
Promoted or transferred employees will be placed as specified in the CBA .
This position is FLSA Non-exempt (may accrue overtime).
Excellent benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE ) and all eligible dependents.
A temporary probationary period will apply to the employee entering this assignment.

Applications are currently being accepted for a Student System Support Technician in the Educational Services Division’s District Student Services department, located at the District Admin Office. Hours are Monday through Friday, 8AM-5PM. Selected candidate must be willing to adjust work days/hours based on the department’s needs.

Please note that an employee may be transferred to any site at the option of the Chancellor.

Classification Description

Click here for description. Link: https://www.sdccd.edu/docs/humanresources/classification/descriptions/Office%20Technical/Student%20Systems%20Support%20Technician.pdf.

If you would like to open the link in a different tab or window, right click and select the option.

Desired Qualifications

Work in a team environment and have excellent communication skills.
Multi-task, maintain accurate and complex files, as well as compute statistical data, and prepare reports.
Knowledge of financial aid business processes in a higher education setting.
Interpret rules, laws, regulations, policies and procedures related to students.
Use independent judgment, work independently with little to no direction.
Ability to develop organizational systems to meet schedules and timelines.
Familiarity with PeopleSoft, Colleague, or Banner.
Two to three years of increasingly responsible experience involving the interpretation and application of rules and regulations, preferably in a student services program.

Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services ( NACES ) or Academic Credentials Evaluation Institute, INC . ( ACEI ) . A copy of the evaluation must be submitted with your online application.

Commitment to Diversity

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and classified professionals.

Click for the EEO / Diversity / Nondiscrimination – Policies and Procedures: https://www.sdccd.edu/departments/human-resources/eeo-diversity/policies-and-procedures.aspx

To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility ( DEIA ), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.

Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.

We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.

Tentative Timeline (Subject to Amendments)

Open posting: 9/21/26 – 10/04/26

Orientation: Week of 10/5/26

Review Apps: 10/12/26 – 10/23/26

Interviews: Week of 11/16/26

Start: 12/7/2026

Conditions of Employment

Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position);
Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);
Have fingerprints taken by a Live Scan computer at the District’s expense (Clearance must be received prior to first day of employment);
Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form;
Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.

EMPLOYMENT AFTER RETIREMENT

If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.

CalPERS Link: https://www.calpers.ca.gov/retirees/working-after-retirement/reinstatement-from-retirement

CalSTRS Link: https://www.calstrs.com/retirement-after-reinstatement-enhancements-faq

EMPLOYEE BENEFITS

SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees’ Retirement System (CalPERS) upon appointment.

Posting Number

CL01955

Supplemental Questions

Required fields are indicated with an asterisk (*).

* I understand that a COMPLETE application packet is required for consideration, which includes the following: 1) All required documents as listed in the special instructions 2) Responses to supplemental questions (clear and detailed responses are required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume", or "N/A" or leave blank)
- Yes
- No
* We believe that the application and interview process should be a reflection of your skills, insights, and experiences, and we are looking to understand your unique qualifications for the role. I understand that responses ENTIRELY generated by Artificial Intelligence (AI) tools can result in disqualification from the application process.
- Yes
- No
* I understand that my responses to the application supplemental questions are heavily weighted during the application screening and evaluation process, and responses such as "N/A", "see resume", or no responses will result in deduction of points to my application.
- Yes
- No
* Describe your experience working in financial aid or a related department in a higher education setting.
(Open Ended Question)
* Please describe your experience, knowledge, and skills that you feel qualifies you to work in this position.
(Open Ended Question)
* Describe your experience developing and composing documents such as training materials, procedures, and user manuals. Provide two examples and describe your level of involvement.
(Open Ended Question)
* Describe your experience working as part of a team and contributing to the goals of a department or organization.
(Open Ended Question)
* Please describe your organizational skills, including your ability to meet and manage numerous deadlines.
(Open Ended Question)
* Describe your experience interpreting data and information. What methods were used to present the information?
(Open Ended Question)
* Describe your experience working with a Student Information System in a higher education setting. Include details of your experience analyzing, evaluating, trouble shooting and testing functionality and business processes.
(Open Ended Question)
* Please describe what computer software you use (e.g., Excel, Outlook, PowerPoint, etc.) and your level of expertise.
(Open Ended Question)
* Describe a project in which you have had leadership and/or coordination responsibilities. Be specific about your role and your relationship with colleagues or work team.
(Open Ended Question)
* List the computer software programs you use, the purpose for which you use it and the evaluation of your proficiency on each (excellent, good, average, below average).
(Open Ended Question)
* The San Diego Community College District has a very diverse student, faculty and classified professional population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. Describe your professional development, community involvement, and professional experience working with these diverse groups.
(Open Ended Question)