Student Services Technician

San Diego Community College District

San Diego (CA)

On-site

USD 61,000 - 76,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Vacation days and holidays

Tuition reimbursement

Educational incentive program

Job summary

San Diego Miramar College is accepting applications for a Student Services Technician in the Admissions & Records Office. The role requires processing admissions, residency classifications, and enrollment for diverse student populations, including CCAP programs, while ensuring regulatory compliance.

The position supports external districts and educational partners, reviews records for accuracy, and collaborates with internal departments to maintain data integrity and provide student-centered

Qualifications

Knowledge of college admissions, enrollment, residency classification, and student records.
Ability to interpret complex district/state regulations to determine eligibility.
Independent judgment in reviewing documentation.
Experience coordinating with external high school districts and educational partners.
Experience maintaining accurate student records and retention.
Proficiency with student information systems and related tech.
Ability to handle confidential student information with discretion.
Experience providing training or guidance to staff on procedures.
Strong organizational, analytical, communication, and problem-solving skills.
Commitment to equity, inclusion, and student success.

Responsibilities

Process admissions, residency classification, and enrollment for specialized populations.
Serve as primary contact for external school districts and partners.
Process petitions, honors designators, census rosters, and grade reconciliations.
Oversee incoming student records processing and retention.
Evaluate documentation for eligibility and compliance.
Coordinate with internal and external departments and agencies.

Skills

Admissions & Records processes

Policy interpretation

Independent judgment

External partnerships

Records retention

Student information systems

Data privacy

Training staff

Organizational & analytical skills

Equity & inclusion

Tools

Student Information Systems (SIS)

Job description

Student Services Technician

San Diego Miramar College is piloting anonymous screening format as a means to minimize implicit bias in the screening of applications. The anonymous screening format of applications refers to the process of reviewing applications without revealing the personal information of the applicants, such as their name, gender, or other potentially biased details. This approach aims to eliminate unconscious biases, promoting fair and objective evaluation based solely on the experience of the applicants. By anonymizing applications, screening committees create a more inclusive and diverse hiring process.

We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.

Posting Details

Closing Date: 10/29/2026

Open Until Filled: No

Classification Title: Student Services Technician

Working Title: Student Services Technician

Recruitment Limits:

Location: San Diego Miramar College

Pay Information: Range 23 ($5,448.21 -$6,814.00) per month based on the current Classified salary schedule.

New employees will begin on Step F ($5,448.21).
Salary negotiation is not allowed.
Promoted or transferred employees will be placed as specified in the CBA.
This position is FLSA Non-exempt (may accrue overtime).
Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents.
A temporary probationary period will apply to the employee entering this assignment.

The SDCCD Employment page provides a link to employee collective bargaining agreements/handbooks, salary schedules and more information about terms and conditions of employment to include salary and benefits.

AFT Classified Professionals – Salary Schedule link: https://www.sdccd.edu/docs/HumanResources/employee%20relations/Salary%20Schedules/Classified%20Salary%20Schedule%202024.pdf

SDCCD Employee Relations webpage link: https://www.sdccd.edu/departments/human-resources/employee-relations/

Collective Bargaining agreements/handbooks link: https://www.sdccd.edu/departments/human-resources/employee-relations/collective-bargaining-agreements.aspx

Position Equivalent FTE: 1.0 FTE

No. Months: 12 months

Position Number: 00120670

FLSA Status: Non-Exempt (accrues overtime)

Position Type: Classified

Bargaining Unit: AFT - Classified Professionals

Range: 23

Department: Enrollment Svcs

The Position: Applications are currently being accepted for the Student Services Technician (SST) position in the Admissions and Records Office at San Diego Miramar College. Hours are Monday through Thursday from 9:30am-6pm and Friday from 7:30am-4pm. The Student Services Technician performs complex, specialized Admissions & Records functions that require independent judgment and the interpretation and application of District policies, state and federal regulations, and established procedures. Responsibilities include processing admissions, residency classification, and enrollment for specialized student populations and programs, including College and Career Access Pathways (CCAP) and other underserved student populations. The position serves as a primary point of contact for external high school districts, educational partners, and designated program liaisons. The position processes student petitions, honors designators, census rosters, grade reconciliations, and corrections; oversees incoming student records processing and records retention in accordance with District and regulatory requirements. The Student Services Technician independently evaluates documentation, determines student eligibility and compliance, resolves complex records and enrollment issues, and coordinates with internal departments, external agencies, and educational partners. Assigned functions may be subject to audits, reporting, and compliance reviews and may directly affect institutional funding, data integrity, and regulatory compliance.

San Diego Miramar College, a leader in providing student access and success, seeks candidates who are motivated by serving students in a college community and are committed to diversity, equity, and inclusion (DEI).

San Diego Miramar College is a fast‑growing and innovative college with a freshly adopted focus on diversity, equity, and inclusion as we move into a new era. Recently designated as an emerging Minority Serving Institution (MSI) the College is committed to helping students access higher education and achieve success inside and outside the classroom. The College is located in the Mira Mesa/Scripps Ranch area of San Diego and is one of four colleges/centers in the San Diego Community College District. Our student population of 25,387 [African American (6%), American Indian or Alaskan Native (<1%), Asian (14%), Filipino (3%), Hispanic/Latina/o/e/x (33%), Multiple Ethnicities (8%), Pacific Islander (<1%), White (34%), Unreported (2%)], is reflective of the diverse community we serve.

In addition to expertise in their field, San Diego Miramar College seeks applicants who possess the knowledge, skills, and abilities to support our diverse student populations. Additionally, candidates should be able to demonstrate ways they will develop tools and resources to better serve historically marginalized and minoritized populations. We strongly encourage candidates who possess the experience for the position, and who are student-centered and continue to demonstrate a commitment to diversity, equity, and inclusion (DEI) to best serve our student population.

Those who join our team at San Diego Miramar College can expect to be part of an inclusive, innovative, and equity-focused community that promotes broad collaboration among faculty, classified professionals, administration, students, and community and industry partners. We are proud of our commitment to create a socially just and responsive culture, host ethnically diverse speakers, and support various equity-focused professional development opportunities. Our college strives to ensure that students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color and disproportionately impacted students. In fact, the college’s commitment to diversity, equity, and inclusion is encapsulated by our newly adopted Strategic Goal #5: Miramar College Strategic Goal #5Diversity, Equity, and Inclusion (DEI) – Build an environment that embraces diversity, equity, inclusion, anti‑racism, and social justice for the benefit of the college community.

Strategic Direction 1- Systematically update college processes, programs, and practices within a comprehensive equity framework for equity‑minded practices in the workplace, the classroom, and support programs/services.

Strategic Direction 2- Establish comprehensive professional development for the campus community to increase capacity around and engage in equity, diversity, inclusion, social justice, and anti‑racism.

Strategic Direction 3- Systematically review, develop and incorporate equity‑minded practices in: 1) culturally responsive instructional pedagogy, 2) student-centered services, and 3) recruitment, screening, and retention of employees.

Applications are currently being accepted for Student Services Technician in the Admissions and Enrollment, located at Miramar College. Selected candidate must be willing to adjust work days/hours based on the department’s needs.

Please note that an employee may be transferred to any site at the option of the Chancellor.

Classification Description: Classification description link: https://www.sdccd.edu/docs/humanresources/classification/descriptions/Office%20Technical/Student%20Services%20Technician.pdf

Desired Qualifications

Knowledge of college admissions, enrollment, residency classification, student records, and dual enrollment processes, including applicable District policies and state and federal regulations.
Experience interpreting and applying complex District policies, procedures, and state and federal regulations to determine student eligibility, residency, enrollment, and compliance requirements.
Demonstrated ability to exercise independent judgment when reviewing documentation, resolving complex student records and enrollment issues.
Experience coordinating with external high school districts, educational partners, community organizations, and designated program liaisons to facilitate admissions, enrollment, and student services.
Experience maintaining accurate student records and overseeing incoming records processing and retention in accordance with District procedures, regulatory requirements, audit standards, and established records‑retention practices.
Experience using student information systems, document management systems, databases, spreadsheets, and related technology to process transactions, maintain records, research student information, and support Admissions & Records operations.
Ability to handle confidential and sensitive student information with discretion, tact, and professionalism while maintaining compliance with applicable privacy requirements, District policies, and state and federal regulations.
Experience providing training, technical assistance, or work guidance to staff on Admissions & Records procedures, policies, systems, and specialized functions while fostering collaboration and consistency in service delivery.
Strong organizational, analytical, communication, and problem‑solving skills, with the ability to manage multiple priorities, meet deadlines, resolve complex issues, and provide accurate, student-centered service in a fast-paced environment.
Demonstrated commitment to equity, inclusion, and student success, with the ability to provide responsive and supportive services to students from diverse backgrounds while consistently applying established eligibility, documentation, and compliance requirements.

Foreign Degree

Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application.

NACES Link: https://naces.org/

ACEI Link: https://acei-global.org/evaluation-services/

Commitment to Diversity

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and classified professionals.

For the EEO / Diversity / Nondiscrimination – Policies and Procedures, click link: https://www.sdccd.edu/departments/human-resources/eeo-diversity/policies-and-procedures.aspx

Tentative Timeline (Subject to Amendments)

First level interview: Week of 11/16/2026

Final level interview: Week of 11/30/2026

Conditions of Employment

SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT:

Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position);
Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);
Have fingerprints taken by a Live Scan computer at the District’s expense (Clearance must be received prior to first day of employment);
Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form;
Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.

EMPLOYMENT AFTER RETIREMENT

If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.

CalPERS Link: https://www.calpers.ca.gov/retirees/working-after-retirement/reinstatement-from-retirement

CalSTRS Link: https://www.calstrs.com/retirement-after-reinstatement-enhancements-faq

Additional Information

EMPLOYEE BENEFITS

Medical, dental, and vision plans are 100% employer paid for you and all dependents
$50,000 group term life insurance
16 vacation days, 12 sick days, 16 holidays, and winter recess paid time off
Tuition reimbursement
Educational incentive program (for salary advancement)
CalPERS employer contribution rate of 26.40% (2026)

Posting Number | CL01965

Required & Optional Documents

Required Documents