Program Assistant HV-CS-8402

Hudson Valley Community College; City of Troy (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental and Eye Insurance

Retirement

Tuition waivers

Job summary

Hudson Valley Community College (HVCC) seeks a Program Assistant to support the Office of the Registrar. The role involves helping students and the campus community with inquiries about status, policies and procedures, and general office functions.

The position emphasizes maintaining accurate student records, processing transcripts, and supporting enrollment-related activities. Proficiency with data systems and a collaborative approach are essential for success.

Qualifications

• Associate's Degree OR High School Diploma with two years of clerical experience in a public-facing role.
• Equivalent combination of training and experience as defined by the agency requirements.

Responsibilities

• Assist customers at the counter, on the telephone, and via email with questions regarding student status and policies.
• Maintain accuracy and production of permanent student academic records and data integrity.
• Process enrollment verifications, transcripts and Registrar Office activities.

Skills

Customer service

Data integrity

Record maintenance

Data entry

Education

Associate's Degree

High School Diploma or HSE

Tools

Banner

Transcript software

Imaging system

Electronic document storage system

Job description

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team on the Classified Staff and continue to build on decades of successful service to our community.

Department: Office of the Registrar

Program Assistant HV-CS-8402

To be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. Must be legally authorized to work in the United States without restrictions.

RESIDENCY REQUIREMENTS:

Candidates must have been legal residents of New York State for at least FOUR months immediately preceding the date of the test. Pursuant to subdivision 4a of Sec. 23 of the Civil Service Law, preference may be given to successful candidates who have been legal residents of the municipality to which the appointment is to be made for at least FOUR months preceding the date of the written test.

This is a provisional appointment. Selected candidate will need to sit, pass and be eligible on the next available Rensselaer County Civil Service Exam for Program Assistant to be considered for permanent appointment.

MINIMUM QUALIFICATIONS:

Associate's Degree from a regionally accredited or New York State accredited college (OR) High School Diploma or possession of a High School Equivalency Diploma and two years of clerical experience in a position involving public contact or customer service functions in a non-retail setting (OR) An equivalent combination of training and experience as defined by the limits above.

DUTIES AND/OR RESPONSIBILITIES:

• Assist customers at the counter, on the telephone, and via email with questions regarding student status, policies and procedures, and other general office inquiries.
• Assists with maintenance, accuracy and production of permanent student academic records, including data integrity.
• Processes enrollment verifications, transcripts and all related Registrar Office activities.
• Assists with registration-related activities, including, but not limited to the following special group populations: high school programs, hospital programs, other off-campus groups as necessary.
• Assists with the preparation, scanning, indexing, and retrieval of documents as related to the College's electronic document storage system.
• Assists students and campus community with navigating and understanding various technological systems and suggests improvements based on feedback.
• Processes student course drops & withdrawals.
• Assists with transfer credit processing.
• Assists with technical functions, including testing of the transcript software, imaging system and Banner, both upgrade testing and troubleshooting.
• Assists other offices within the Division of Student Affairs on an as‑needed basis.
• Performs other related duties as assigned.

This is a full-time 12-month, 40-hour work week position with an hourly rate of $24.5049. Start date is immediate.

Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee's spouse and children free tuition waivers. HVCC also has a generous leave policy. If you're employed by a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.

Hudson Valley Community College is an Affinitive Action/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.