Student Support Specialist II

Kentucky Community and Technical College System; Madisonville (KY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health care

Tuition reimbursement/waiver

403(b) employer match

Vacation/Sick Time

Work-Life Balance

9.5 Paid Holidays

Institutional closing pay

Employee Assistance Program

Job summary

Madisonville Community College, part of the Kentucky Community and Technical College System, seeks a Student Support Specialist II to coordinate academic support services and tutoring. Travel is required to support learning spaces and Title III objectives.

The role emphasizes data-informed practice, coordinating in-person and online tutoring, and providing Blackboard support to faculty and students, while building strong interpersonal communications.

Qualifications

• Bachelor’s degree in a related field and two years of related experience.
• Travel is required.
• Ability to work with limited direction.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Assist the Learning Space in addressing Title III objectives and delivering academic support services that promote student persistence, retention, and completion.
• Deliver and coordinate comprehensive academic support services that promote persistence, retention, and completion.
• Coordinate in-person and virtual tutoring programs to ensure equitable student access to academic assistance.
• Recruit, train, schedule, and supervise tutors.
• Create and maintain academic support resources for tutors and subject-specific instructional resources.
• Monitor tutoring utilization, participation, and student success outcomes using data-informed practices.
• Support learning lab operations, including coordination with IT on software, hardware, and technology resources needed by students.
• Train staff on student account setup, access, authentication processes, and basic technology troubleshooting.
• Provide Blackboard support for faculty and students.
• Develop and facilitate student success workshops, including learning strategies and academic preparedness; assist with student orientation and related programs.
• Collect, maintain, and analyze tutoring and academic support data for assessment, reporting, and continuous improvement efforts.
• Collaborate with faculty and the retention specialist to provide timely academic interventions and referrals.
• Demonstrate excellent interpersonal, oral, and written skills.
• Demonstrate ability to work with limited direction.

Skills

Interpersonal skills

Oral communication

Written communication

Data analysis

Education

Bachelor's degree

Tools

Blackboard

Job description

Title: Student Support Specialist II

Salary Range: $$40,000

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Madisonville Community College

Campus Location: North Campus

Department: Student Services - Learning Space

Total Rewards

Madisonville Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Coordinates and supports the delivery of comprehensive academic support services, including tutoring, instructional technology assistance, and student success workshops, to promote student learning, persistence, and completion. Travel is required.

Job Duties:

• Assist the coordinator of The Learning Space in addressing Title III grant objectives and delivering academic support services that promote student persistence, retention, and completion.
• Deliver and coordinate comprehensive academic support services that promote persistence, retention, and completion.
• Coordinate in-person and virtual tutoring programs to ensure equitable student access to academic assistance.
• Recruit, train, schedule, and supervise tutors.
• Create and maintain academic support resources for tutors and subject-specific instructional resources.
• Monitor tutoring utilization, participation, and student success outcomes using data-informed practices.
• Support learning lab operations, including coordination with Information Technology staff on software, hardware, and technology resources needed by students.
• Train staff on student account setup, access, authentication processes, and basic technology troubleshooting.
• Provide Blackboard support for faculty and students.
• Develop and facilitate student success workshops, including learning strategies, and academic preparedness; assist with student orientation and related programs.
• Collect, maintain, and analyze tutoring and academic support data for assessment, reporting, and continuous improvement efforts.
• Collaborate with faculty and the retention specialist to provide timely academic interventions and referrals.
• Demonstrate excellent interpersonal, oral, and written skills.
• Demonstrate ability to work with limited direction.

Minimum Qualifications:

• Bachelor’s degree in related area and two years of related experience.

Application Deadline: November 24, 2026

Applicants will be notified if selected for an interview. Search may be extended if additional candidates are needed.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.